Business Process Lead

3 weeks ago

England, United Kingdom Marlin Selection Recruitment Full time

Our client an established company in the energy sector is seeking to recruit a Business Process Lead on an initial 6 month contract basis. The incumbent will be required to bring UK energy sector expertise and experience of Salesforce CRM to identify and document the necessary in-life processes and develop new processes.

The Business Process Lead is responsible for leading the identification, documentation, and development of business processes that align with the company's Target Operating Model (TOM) within the UK energy sector. This role is critical in ensuring that the company's Salesforce Programme, particularly the implementation of the Energy & Utilities Cloud Salesforce product, delivers its intended business benefits by developing processes that reflect the "to-be" ways of working.

Collaborate with stakeholders across the business to identify existing in-life processes that require alignment with the company's TOM.
- Salesforce Integration:

- Work closely with the Salesforce Programme team to ensure that the new Energy & Utilities Cloud Salesforce product aligns with the documented processes and outputs.
- Act as the bridge between business needs and Salesforce technical teams, ensuring that business requirements are clearly communicated and integrated into the Salesforce solution.
- Ensure that the implementation of Salesforce CRM maximizes the realization of business benefits and aligns with the company's TOM.


Engage with key stakeholders, including senior management, to gather input and feedback on process development and ensure buy-in across the business.
- Provide training and support to business users to ensure the smooth adoption of new processes.


Monitor the performance of implemented processes, identifying areas for continuous improvement and optimization.
- Proven experience in business process analysis and development, particularly within the UK energy sector.
- Strong knowledge and hands-on experience with Salesforce CRM, preferably with the Energy & Utilities Cloud product.
- Ability to translate business requirements into functional process designs that align with strategic goals.
- Experience working within a change delivery or transformation environment.
- Certification in business process management (e.g., Salesforce certifications relevant to CRM or the Energy & Utilities Cloud product.

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