Product Manager, Syndication
2 weeks ago
What will you be doing?
- Collaborate with a cross-functional team of engineers, designers, user researchers, and data analysts to translate organizational objectives into tactical projects and functional requirements.
- Support weekly agile rituals for an internal engineering team.
- Serve as the face of the Encore product by communicating feature launches, triaging support issues, and presenting the roadmap to internal stakeholders.
- Establish quarterly objectives and track performance against key results that map to the Content Platform's overall goals.
- Create and manage all product and project documentation, including product support documentation for our editorial staff.
- Create and implement all Encore training curricula including new user onboarding, new feature training, and ongoing training for editorial teams.
- Serve as the primary liaison between the Encore team and the Product Support group-you will be in charge of the support process for Encore.
- Partner with research and design to conduct needs assessments, competitive research, user research, and user testing.
- Consistently represent the editorial user in all discussions with colleagues from engineering, design, SEO, and business operations .
- Experience working with engineering and design teams using agile software development.
- Experience using Atlassian planning tools including Jira and Confluence Wiki.
- Must be a proven relationship builder with strong verbal and written abilities who can diplomatically and effectively work across departmental and national boundaries.
- Self-driven, motivated, and able to see projects and initiatives through to completion.
- Experience supporting a distributed team and working across global time zones.
- Familiarity with common digital editorial workflow concepts including content management, asset management, and rights attribution.
- Familiarity with SEO concepts including hreflang tags, canonicals, and multi-language domains.
- Nice to have: Ability to speak multiple languages. Encore is a global tool with users operating in 9 languages and 11 markets.
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