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IT Support Specialist

4 months ago

Aldridge West Midlands, United Kingdom Aldridge Full time

Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.

The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.

Accountabilities:

  • Provide technically accurate, user friendly solutions to basic end user requests

  • Active Directory

  • Printer issues

  • Email issues

  • Application support

  • New user creation

  • User offboarding requests

  • Workstation/laptop builds and set-up

  • Troubleshoot technical issues and provide effective solutions

  • Meet daily Utilization goals

  • Ensure high User Satisfaction

  • Keep up to date with the latest technology trends and products

  • Occasionally travel onsite to perform tasks that cannot be completed remotely

This role requires:

  • A sense of humor and a positive attitude

  • Strong problem-solving skills

  • Voracious thirst for knowledge

  • Ability to work in a fast-paced, high-pressure environment

  • Strong written and verbal communication

  • Experience with ticketing systems is a plus

  • CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus

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