Information Technology Help Desk Analyst

1 month ago

United Kingdom Insight Investment Full time

Insight Investment is looking for an IT Helpdesk Analyst to join the team in London. In this role, you will provide customer service, application support, change management oversight, release management, business continuity planning, incident management, vendor management and user access control and provisioning.

Role Responsibilities

  • Provide a proactive and quality Helpdesk service
  • Ensure calls are responded to within a timely manner
  • Manage the customer's expectations and ensure they receive regular updates on outstanding issues
  • Ticket escalation
  • Manage issues through to resolution
  • Update helpdesk tickets so others can see updates
  • Carry out root cause analysis
  • Undertake continuous improvement & small-scale enhancements/mini projects as requested.
  • Create and update documentation as required
  • Ensure our infrastructure is kept secure and adhere to our IT Security and Information Risk controls

Experience Required

Essential

  • Experience in a customer facing environment
  • A keen interest in IT

Beneficial

  • Windows 10, Office 365
  • Active Directory
  • MS Authenticator
  • ServiceNow
  • VMWare / VDI environment
  • MS Teams
  • Intune
  • Mimecast / Email Archiving
  • Altiris / SCCM
  • PowerShell Scripting
  • Basic understanding of networking and server infrastructure

Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.com

About Insight Investment

Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs. Founded in 2002, Insight’s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities.

Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at:

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