Sector COO
4 weeks ago
ROLE OVERVIEW: The Sector COO, GWS Enterprise, is a critical, executive leadership role that performs and delivers as a key value differentiator for the GWS Enterprise business, with the primary intent of helping our sector enterprise accounts succeed in executing on their contracts with ease. This role is directly accountable for actualizing a powerful and dynamic operational and delivery excellence capability for the GWS Enterprise business. This includes leading everyday operational excellence across our global account teams focusing on quality, efficiency, compliance, and cost, through direct oversight of certain functions and influence of other processes that may be embedded in accounts. The right leader will effectively balance the centralized vs decentralized approach to achieving operational efficiency. Through innovative and transformative initiatives, the COO assesses, adapts, and installs meaningful operational improvements in the pursuit of efficiency for excellence, simplification, growth, and profitability. This leader embodies a future focused, systematized, and programmatic approach and agenda to industry-lead the operating practice areas of client service delivery, shared services, account coverage and business performance into an integrated and compelling delivery mechanism. The COO leads change and realizes synergistic value by shaping a culture of innovation. Well versed in operational methodologies, they deliver measurable value through a deep understanding of the significant influence operational transformation can bring forth. The primary measures of success for the role are: Gross margin improvement for EA globally driven by demonstrable efficiency and cost reduction initiatives, Continuous reduction and avoidance of business upsets through strong governance. Attainment of the Enterprise Scorecard annually with demonstrated YOY improvement in core operational metrics across the business. The Enterprise Sector COO owns operational delivery, supporting the sector directors and wider teams to fulfil the client outcomes and service delivery of the contractual agreement. The COO's drive and cultivate growth alongside the sector directors and act as sr. leadership escalation point outside of the president. The COO is a voice of the business and the client to the platform and functions to ensure that the products and systems provided are relevant and add value either to our customers, employees, and P&L. To enable this functional alignment, all sector function leads should be dotted line through the Sector COO, with the exception of, Sales, Strategy & Finance. PERSON SPECIFICATION: Change Enablement: COO's partner with leaders, peers, and platform leaders to jointly advance necessary change activities by clearly defining the monetized value target and implications for the business. They will anticipate the future business implications and work with the Sector, regional and global platform leadership to mobilize the organizational response to enable the full change cycle Enables the Strategy & Growth through driving Operational Efficiencies: Plays a critical leadership role in decreasing OPEX spending by leveraging operational efficiencies. They will also periodically scan the business for optimization opportunities and in parallel, monitor trends and disruptive events that may create risks for performance. This may include new and expanded account risks. Acts as a long-term advocate for the health of the business to secure sector longevity. M&A: COO's partner in identifying M&A opportunities and then lead the implementation to ensure value realization and integrative optimization. Safety & Compliance: The COO partners with safety and compliance teams to install critical compliance essentials within the Sector, Regions & Platform to solidify employee safety, HSE policies, data privacy and technical policies and procedures (Functional Dotted Lines in some cases). Operational Reporting: Provide accurate, synthesized executive-ready materials to articulate the overall commercial condition of the Sector and opportunities for improvement and growth. Business Connectivity: The COO will frequently engage with Sector Presidents, Delivery Excellence teams, Platform leaders, Functional leaders and other COO's and global practice leaders to know how and when to leverage available expertise for operational excellence. Best Practices: Through the utilization of process optimization, the COO will drive best practices, efficiencies, and effectiveness in every part of the Sector business including account management value chain and life cycle. The COO will scale best practice sharing by routinely sharing these across the business with other COO's. Talent Enablement: The COO will lead talent enablement for their teams including the selection, development, and retention of critical roles, who are ultimately accountable to execute against GWS and clients strategic, financial goals within the Sectors, Regions, and Platform. The COO will invest measurable time to develop, coach and mentor and therefore position anchor roles to be successful, extending their own effectiveness and value resulting in increased performance. Managing Risk and Crisis Situations: Anticipate and enable business risk mitigation strategies to protect CBRE interests. Create strategies and implement measures to mitigate potential threats, and handle crisis situations proactively and effectively
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