Digital Senior Account Director

1 week ago


Earls Barton Northamptonshire, United Kingdom Kingscroft Professional Resources Full time

Could you be the Customer Account Manager supporting sales growth in a brilliant Manufacturing business? Are you confident in working with external customers and internal teams with a manufacturing or technical services background? Kingscroft has been asked to recruit for a Customer Account Manager for a fast paced manufacturing business. As the ideal candidate you will have had experience of working in an administrative , customer facing or internal sales based role in a manufacturing or engineering setting. liaising closely with sales initially and then through engineering, manufacturing, quality and dispatch.
Onsite office based assistance of customers directly to support requirements via phone, video conference and e-mail.


Contract review customer orders, including processing for shipment. Develop professional working relationships and rapport with customer contacts and sales representatives while effectively functioning as the Company's representative to firmly, professionally, and accurately communicate Company policies and guidelines including product information and availability, and customer solutions based upon type of company, pricing, lead times, terms and conditions, ship dates, etc.


provide immediate assistance to telephone enquiries and timely responses to customer e-mails while working within the policies and guidelines established by the Company.


Develop and maintain professional knowledge of Company products, services, marketing collateral, and catalogues.


Understand and comply with the sales system, process, and maintenance of the contact database.


Adhere to and comply with the Quality Manual and procedures.
Our Privacy Policy explains how we will use your information #J-18808-Ljbffr


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