Business Analyst

2 weeks ago

England, United Kingdom Wokingham Council Full time

We have a fantastic opportunity available for a Business Analyst to join our friendly Business Change team at Wokingham Borough Council, on a full time, permanent basis.

As the Business Analyst, you will participate in the delivery of the council's Change and Improvement programme through identification and analysis of opportunities for service improvement and efficiencies, by leading projects included in the programme.

We will look to you to support the Council in implementing the key design principals of prevention and reduction of demand through customer/community enabling, automation, improved access to services and information for customers, earliest possible resolution of customer enquiries and a streamlined & efficient approach with common technology, processes, and roles.

Benefits

We offer a fantastic range of employee benefits including a generous annual leave allowance of 30 days (rising to 35 days after 5 years of local government service), plus bank holidays, an excellent local government pension scheme, flexible working, employee assistance programme, sports and leisure discounts and much more

Key Responsibilities:
  • Support services to identify high volume processes, high volume customer interactions, customer thought processes and reactions, which reveal opportunities for improvement, efficiencies and innovation in the customer's experience (both internal and external).
  • Use data and insight to identify opportunities to make recommendations and deliver efficiencies across the transformation portfolio by creating scoping documents and analysing current service performance (reviews of websites, applications, process volumes and customer contact etc.).
  • Lead service process re-design workshops, focusing on efficiencies, improvements, digitisation and automation whilst also considering the customer journey, to design easy, equitable and accessible services for customers.
  • Facilitating effective workshops with stakeholders and Subject Matter Experts (SMEs) that apply the organisations design principles and deliver the desired outcomes.
  • Support and work with the Change and Redesign Lead to find and deliver efficiencies savings across the organisation through process redesign and innovation.
  • Responsible for the creation and review of documentation for re-designed processes that support the development of new ways of working and improved process-specific technology functionality; to include workflow diagrams, case studies and user stories where appropriate.
Candidate Requirements:
  • Business Analysis qualification or able to demonstrate equivalent knowledge, skills and aptitude.
  • Ability to produce business requirement documentation including workflow diagrams, user cases and user stories.
  • Knowledge of local government and particularly transformational Government and efficiency agenda.
  • Experience of supporting staff through cultural change as part of an implementation of business change or new ways of working.
Our Area

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We're home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you're interested in this exciting opportunity, click the link below and apply today

Alternatively, for more information or to arrange an informal discussion, please contact Tony Harmsworth, PMO and Programme Delivery Manager via email tony.harmsworth@wokingham.gov.uk

Closing: Sunday 2nd June 2024, 11pm

Interviews: W/C 9th June 2024

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer. #J-18808-Ljbffr

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