Helpline Coordinator Hybrid + Excellent training

2 weeks ago

England, United Kingdom Workingmums Full time
Helpline Coordinator Hybrid + Excellent training

If you're seeking a role where you can really make a difference and support vulnerable people then we have the perfect opportunity for you. You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing people grow in their careers". The company you'll be working for have incredible Company values, visions and goals. They also believe in each individual employee being valued and encouraged to develop their career within this company.

Job Title: Helpline Coordinator

Location: Dover, Kent

Hybrid working: This position will be office based during your training for 2 weeks. There is the potential for a hybrid working pattern which is reviewed on an individual basis.

Duration: 9 month FTC initially, the role is then made permanent for successful candidates.

Salary: 24,603 rising to 27,700 after completing a 6 month probationary period

  • 25 days Annual leave + 8 Bank holidays
  • Free parking
  • 8% Employer pension contribution
  • Flexibility and work life balance
  • Enhanced family friendly provisions
  • Additional holiday entitlements
  • Non-contributory pension scheme

Hours: 8am-8pm, 35 hours a week. You'll be allocated hours on a 2 week rota basis

Week 1: 8am-4pm. Week 2: 10:30am-6:30pm. Week 3: 12pm-8pm. Week 4: 9:30am-5:30pm.

Your team: You will work as part of a vibrant and committed team which is expanding in number, to continue the excellent work it does in supporting individuals and families. The advice line plays an integral part in providing advice, guidance, and support via the telephone helpline service. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the process. You will be working in a supportive environment, receiving in-depth training on regulatory standards and procedures as well as committing to good practice.

Your key responsibilities as a Helpline Coordinator would be to:

  • Efficiently and empathetically handle inbound calls from clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries, offering support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
  • Work closely with colleagues and other departments within the organisation, to ensure applications for support are dealt with accurately and swiftly
  • Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
  • Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
  • Work collaboratively as part of a team to achieve organisational targets and KPI's
  • Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
  • Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

Skills and experience required;

  • Proven experience providing exemplary customer service skills/background
  • Demonstrable experience of working in a pressured environment and meeting deadlines
  • The capability to multitask using multiple systems at once whilst communicating verbally
  • High attention to detail and working systematically particularly in accurate record keeping and timely records
  • High level of motivation, resilience, and emotional intelligence

The Recruitment process:

  • This post is subject to a DBS check
  • You'll need to be able to provide documents to show your right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

1 Face to face Interview, we'll help you prepare fully.

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice Terms apply

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Create a job alert and receive personalised job recommendations straight to your inbox.

#J-18808-Ljbffr

  • Helpline Coordinator

    2 months ago

    North East England, United Kingdom Mvdauk Full time

    We are here to support , promote and develop voluntary and community action in Middlesbrough The Nepacs’ Helpline was established in 2020 to help people navigate their way through the criminal justice system from the point of arrest, to court, prison and on release. The aim is to reduce the level of confusion and distress experienced, particularly in the...

  • Rota Coordinator

    2 weeks ago

    England, United Kingdom Workingmums Full time

    Helpline Coordinator Hybrid + Excellent training You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing people grow in their careers". Job Title: Helpline Coordinator Hybrid working: This...

  • HR Coordinator

    2 weeks ago

    England, United Kingdom RecruitMe Full time

    Stafford/hybrid with a starting salary of £26,118 Job Title: HR Coordinator Salary: £26,118 Location: Stafford/Hybrid Type: Permanent Benefits: Mandatory and specialist training available, 25 days annual + holiday and 3 concessionary days, pension scheme, a dedicated employee healthcare portal, eye care vouchers and a cycle to work scheme + More...

  • Education Training and Employment Coordinator

    2 weeks ago

    England, United Kingdom Workingmums Full time

    Education Training and Employment Coordinator We are looking for Education Training and Employment Coordinator to join our Youth Justice Service for a F ixed Term or Secondment for 12 months . The role is based in West Suffolk House, Bury St Edmunds, Suffolk on a Hybrid contract. You will earn a competitive salary of GBP32,076 - GBP38,223 per...

  • Regional Training Coordinator

    5 days ago

    England, United Kingdom Search Full time

    Regional Training Coordinator - Permanent Salary: 24,000 per annum Location: Stockport 25 days holiday + Bank holidays Duties: Facilitate regional training sessions for Creative Support staff. Assist in preparing and implementing training calendars. Prepare monthly reports and monitor training outcomes and feedback. Support and coach administrators...

  • Director, Customer Account Manager

    2 days ago

    England, United Kingdom Hybrid Full time

    Account Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are met through...

  • Director, Customer Account Manager

    2 days ago

    England, United Kingdom Hybrid Full time

    Account Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are met through...

  • Training and Compliance Coordinator

    4 weeks ago

    England, United Kingdom O.C.S. Full time

    About The Role*** - We are currently recruiting for a Training and Compliance Coordinator to join our Healthcare & Education sector based in Homerton, East London.- This is a busy role, responsible for making sure our cleaning and catering teams are trained in line with the OCS contractual requirements.**What you’ll be doing**: - Making sure that our...

  • Digital Account Director

    6 days ago

    England, United Kingdom Hybrid Full time

    Job Description Account Director Work location: Bristol office with UK travel Position Description: As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working...

  • Digital Account Director

    2 days ago

    England, United Kingdom Hybrid Full time

    Job Description Account Director Work location: Bristol office with UK travel Position Description: As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working...

  • Marketing Coordinator

    4 weeks ago

    England, United Kingdom Ashdown Group Full time

    Our client, a leading supplier within the Construction industry are seeking a talented Marketing Coordinator as they continue to expand their operations. This is a hybrid role with 2 days working remotely and three days at their offices in West Suffolk. The Marketing Coordinator will play a pivotal role in driving the company’s marketing effort and will...

  • Paid Media Executive

    2 weeks ago

    England, United Kingdom Hybrid Full time

    Job Description Paid Media Executive About Hybrid: Our in-house digital agency works with our advertising partners to develop digital performance & content campaigns, tapping into our deep editorial subject matter expertise. We’re intuitive and disciplined, turning ideas into action for global clients. We work with clients not for them - it's...

  • Marketing Coordinator

    3 weeks ago

    England, United Kingdom Workingmums Full time

    Our client, a leading supplier within the Construction industry are seeking a talented Marketing Coordinator as they continue to expand their operations. This is a hybrid role with 2 days working remotely and three days at their offices in Stoke in Trent. The Marketing Coordinator will play a pivotal role in driving the company s marketing effort and will...

  • Sales Coordinator

    6 days ago

    England, United Kingdom Kirkland Associates Full time €24,000

    Our Derby based client are looking for a Sales Coordinator to join their friendly team. Full training will be given so experience is not required, they are looking for someone who is eager to learn and develop and someone who is good at building relationships. Monday to Friday. £Sales Coordinator The Role: Support with the implementation of business...

  • Training Operations Coordinator

    3 weeks ago

    England, United Kingdom Park Street People Full time

    An exciting opportunity awaits an innovative Training Coordinator in a business that is forward-thinking and provides a great platform for employees who are passionate about their work. You would only need to work from their office 2 days a month in a location commutable from Reading. Your main focus will be to support the Training Operations Manager;...

  • Training Coordinator

    2 weeks ago

    South East England, United Kingdom Runwood Care Homes Full time

    Regional Training Coordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We have an exciting opportunity to join our Training & Staff Development Team. You will be joining a well-established, innovative and dynamic...

  • Training Consultant

    2 months ago

    England, United Kingdom Conspicuous Full time

    Dynamics 365FO Manufacturing Consultant Location: United Kingdom/ Hybrid (Travel to clients) I am working with a leading leading Microsoft Partner who have a track record of delivering cutting-edge solutions across various industries. With a focus on innovation and excellence, my client pride themselves on their ability to empower businesses through...

  • Training Consultant

    2 months ago

    England, United Kingdom Conspicuous Full time

    Dynamics 365FO Manufacturing Consultant Location: United Kingdom/ Hybrid (Travel to clients) I am working with a leading leading Microsoft Partner who have a track record of delivering cutting-edge solutions across various industries. With a focus on innovation and excellence, my client pride themselves on their ability to empower businesses through...

  • MHE training Coordinator

    7 days ago

    England, United Kingdom Greencore Full time

    Why Greencore? Greencore Group plc is a leading manufacturer of convenience foods. We are proud to supply a wide range of chilled, frozen and ambient foods to some of the most successful retail and food service customers in the UK. We do this by combining a passion for great food, an effective business system, efficient cost control and exceptional...

  • LMS and Training Coordinator

    15 hours ago

    Milton Keynes, England, United Kingdom Calex UK (Learning & Development) Full time

    Calex is a specialist training and consultancy organisation working in partnership with several market-leading automotive manufacturers. We are currently seeking to recruit a LMS and Training CoordinatorPlease read the following job description thoroughly to ensure you are the right fit for this role before applying.to join the team at theVolkswagen National...