Service Delivery Engineer

2 weeks ago


United Kingdom ID-ware Full time

What do we offer?

  • Being part of a fast-growing, international organization
  • Being immersed and part of a team that is driving global innovation into digital identity management solutions.
  • Working with our client organisations in order to build upon our successes.
  • 20 days annual leave.
  • Pension after probation.
  • Private health care.
  • Cycle to work scheme.
Job Description

Company Overview:

Cipher10 is an IT & Security services provider that specialises in supporting Government Departments, Agencies, and CNI. We deliver innovative,secure,and highly scalable cloud-first solutions to resolve business challenges.

Recently the business became part of the ID-ware Group, a leading provider of advanced identity management solutions, committed to shaping the future of secure digital interactions.

Position Overview:

TheService Delivery Engineerwill providetechnical delivery and support to the company’s clients on a hybrid working basis with travel to client’s sites whererequired.This individual will work closely with the Service Delivery Manager and widerteam.The ideal candidate will have a strong technical acumen, experience working within Central Government or CNIenvironmentsand familiarity withWindows Serverenvironments.Experience withadministeringlargedata setsare a bonus.

Key Responsibilities:

  • Attend client sites whererequiredto supervise and carry out commissioning activities for our services & solutions.
  • Work on multiple access control system designs and deployments, supporting user data migration activities, deployment of site encryption keys and ensuring compliance to predefined standards.
  • Support the Service Delivery Manager in their activities overseeing and, whererequired, carrying out smartcard personalisation and encodingactivities.
  • Manageand processlarge client data sets accurately and efficientlywhilst providing detailed reports and feedback to relevant stakeholders.
  • Provide detailed reports on infrastructure changes, service outage or performance degradation.
  • Assistin client technical discussions,proposals,and the documentationofsolutiondesigns.
  • Communicating with clients and stakeholders to understand their needs and expectations.
  • Support with other company or group company activities asrequired.
  • Undergo andmaintainUK Security Vetting at the level of Security Check (SC) with the potential for Developed Vetting (DV) in the future.
Your profile

RequiredSkills:

  • Strong aptitude for technology
  • Proficiencyin processing large data sets using Microsoft Excel
  • Familiaritywith database management
  • Excellent communicationskills
Desirable Skills:
  • Access Control Systems Configuration: While not essential, experience in configuringphysicalaccess control systems isadvantageous.
What is our hiring process?
  • Recruiter screen
  • First interview
  • Second interview and meet the team
Contact #J-18808-Ljbffr

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