Business Process Specialist

4 weeks ago

Manchester, United Kingdom NatWest Group Full time

Join us as a Business Process Specialist

  • This is a critical role that will see you leading activities to manage, embed, define and implement our business processes
  • We’ll look to you to improve the efficiency and effectiveness of processes by facilitating improvement work
  • You’ll have the chance to build and maintain a strong network of stakeholders and further your career with us by directly influencing executive and senior stakeholders within your business area
What you'll do

As a Business Process Specialist, you’ll be making sure that all processes are consistent, aligned to customer journeys and are streamlined, effective, well managed and documented. You’ll be assessing customer and business requirements, researching and analysing potential solutions and making recommendations to enhance our processes, as well as managing the definition and implementation of all changes to them.

Alongside this, you’ll continuously review all processes to make sure that processes are current, adhere to all relevant regulations and policies and are simplified for the users.

Your role will also involve:

  • Providing technical and subject matter expertise on available technologies and processes to improve quality, customer satisfaction and cost performance
  • Driving a focus on improving the efficiency and effectiveness of finance processes
  • Carrying out the diagnosis, design and implementation phases of process methodology to identified processes, supporting both local and end-to-end optimisation work
  • Helping to diagnose complex issues leading to action oriented solutions
  • Working closely with business partners to support local tactical improvement work
The skills you'll need

To join us in this role, you’ll hold a process improvement certification or an accounting qualification and will be able to demonstrate the relevant experience at management level. You’ll need a good working knowledge of financial and accounting processes and understand how to apply process improvement tools and techniques to enhance those processes. Ideally, you'll have financial services experience.

You’ll also bring:

  • Excellent stakeholder management and influencing skills
  • A flexible and adaptable approach to meeting requirements
  • Strong planning and organisational capabilities
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