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System Implementation Engineer

2 months ago

United Kingdom HID Full time

An Amazing Career Opportunity for a Systems Implementation Engineer

Location: Basingstoke, UK

Job ID: 30293

The Systems Implementation Engineer provides technical support in the development and implementation of customer applications and company products.

The candidate will conduct on-site installations, enhancements, maintenance and support for new and existing systems, implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems.

You will become knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

The successful candidate should be able to perform preventive and corrective maintenance and pre-empt/predict then diagnose customer impacting issues (Tier2).

If this sounds like you keep on reading

Who are we?

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and

As our Systems Implementation Engineer, you’ll support HID’s success by:

  • Leading the integration and deployment of systems (including configuration of high availability and backups etc.) in test, and live environments, both for internal use and on-premises at customer sites.
  • Covering a wide range of skills supporting the implementation of solutions at customer sites.
  • Supporting test activities as required.
  • As a subject matter expert on solutions deployed, perform occasional Tier2 support.

What we will love about your background:

  • Knowledge of security best practices and tools.
  • A flexible approach to location and working hours incorporating any appropriate shift patterns.
  • Able to work under pressure.
  • Ability to challenge others in a reasoned and logical manner to explore all possible solutions.
  • Able to collaborate with 3rd party suppliers.
  • Hard-working, goal oriented and with a high level of energy and enthusiasm; able to operate efficiently, effectively and professionally within a fast paced, dynamic and results driven business environment.
  • Effective at determining a course of action, breaking it down into smaller steps and planning accordingly. Able to plan and forecast based on business priorities.
  • Ability to listen and understand information and to interpret stakeholder and customer needs.

Your Experience and Education include:

  • Educated to a degree level in software engineering or computer science or have equivalent experience.
  • Requires a minimum of 3-5 years’ experience of Implementations experience in controlled environments.
  • Proven track-record delivering projects. Demonstrated ability to drive the planning, execution, and operation of complex projects
  • Willingness to learn about new technologies on the job such as Hardware Security Modules, Document signers, and Public Key Infrastructure.
  • To demonstrate strong customer facing skills and ability to gain in-depth product knowledge.
  • Experience of setting up and administration of servers, pcs and networks. Including routine maintenance, troubleshooting, and ensuring system security/efficiency.
  • Understanding of networking principles, including, VLANs, IPv4 and subnetting,familiarity of the TCP/IP stack and LAN/WAN technologies. firewall ACLs, Site to Site and Client VPN.
  • Experience with Windows domain services (Domain Controllers, DNS, Active Directory, WSUS etc.)
  • Experience with Hyper-V and/or VMware based solutions in HA scenarios.
  • Knowledge of Microsoft SQL Server.
  • Knowledge of Windows Failover Clustering (including, SQL and File servers).
  • Experience of backup technologies for SQL and Virtualized Environments.
  • Microsoft/VMWare/Cisco Certifications advantageous.
  • Experience with storage technologies (SAN, FC/iSCSI, RAID) is advantageous.
  • Proficiency in cloud infrastructure platforms such as Azure or AWS is advantageous.

Why apply?

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
  • Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.