Account Delivery Lead

2 weeks ago

Aldershot Hampshire, United Kingdom DXC Technology Full time

At DXC Technology, we’re people first. Why? Because it’s people that get the job done. We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do. With 130,000 employees worldwide, DXC Technology is one of the world’s leading technology services providers. We have a great opportunity for an Account Delivery Lead to join our growing team based On Site in our Aldershot office. This role requires successful candidates to be a British National and hold or be willing to be vetted for SC Clearance due to the nature of our customer. The Account Delivery Lead (ADL) works collaboratively with the Programme Manager, Project Managers and Team Leads to ensure contracted services are being delivered to time, cost and quality and any deviations are reported to leadership team as soon as they become known. The ADL is part of the wider Defence Account Delivery Team and reports into the Top Level Budget ADL. The ADL is responsible for:

  • Overall management of the AMPA programme of work covering both Run and Change activities.
  • Working with the Programme Manager, Project Managers and Team Leaders to ensure that any issues are escalated and monitored to completion.
  • Coordinating all teams to ensure activities run smoothly.
  • Chairing the monthly Account Change Board.
  • Running a weekly Programme Meeting
  • Attending calls to provide risks and opportunities to the senior leadership team.
  • Drives service and quality improvements by ensuring delivery issues are resolved, implementing service and productivity improvements and cost optimization plans.
  • Overall responsibility for ensuring both ISO and MAA accreditation is maintained.
  • . Essential Job Functions:
  • • Assist in the day-to-day delivery of assigned client accounts.
  • • Support the Account Delivery Manager in ensuring efficient account operations.
  • • Work closely with clients to understand their needs and assist in meeting their goals.
  • • Contribute to budget management and cost control for the accounts.
  • • Assist in tracking key performance metrics and objectives.
  • • Stay informed about industry trends and their impact on account strategies.
  • • Address account-related issues and escalate as needed.
  • • Provide regular status updates on account performance.
  • Essential Skills
  • The successful candidate will be required to have:
  • Desirable Skills
  • The successful candidate will ideally have:
  • Experience of working with and leading multiple teams.
  • Experience of managing projects to cost, time and quality.
  • Experience of managing risks and opportunities.
  • Ability to manage conflicts and prioritise work.
  • Suitability to obtain UK MOD SC Security Clearance.
  • Proactive, self-motivated
  • Excellent leadership skills
  • Excellent documentation skills, both as author and reviewer
  • Excellent communication & organisational skills
  • Ability to challenge & provide structured interaction
  • Excellent time management skills
  • Experience of defence and/or air industry process and standards
  • Experience of working and leading software development programmes.
  • Basic Qualifications:
  • • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • • Extensive years of relevant work experience in industry, in a similar role
  • • Proven experience in account delivery and leadership roles
  • • Proficiencies in strategic planning, client relationship management, and team leadership
  • • Continuous learner that stays abreast with industry knowledge and technology
  • Other Qualifications:
  • • An advanced degree in a relevant field is a plus
  • • Relevant certifications such as PMP (Project Management Professional) is a plus
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