Customer Service

3 weeks ago


Ipswich Suffolk, United Kingdom CT Skills Limited Full time €8

Customer Support Apprentice with Praxis42 Limited
50 per hour
Monday to Friday 9am to 5pm
WORK Full Time, PAID Full Time
· multiple choice tests, projects & presentations – with full support from CT Skills
Praxis42 is a leading UK Health & Safety provider, services delivered through 3 distinct channels: Consulting Services; eLearning & Training; Audits & Assessments.
Offering a supportive, challenging and rewarding environment, Praxis42 are committed to continuous professional development, so provide their own learning and training. CPD Certified and members of professional bodies such as the Royal Society for the Prevention of Accidents, you’ll benefit from not only a professional working environment, but a competitive salaries, modern working environment, and a welcoming, social atmosphere.
Joining a friendly team and working with some major brands such as BT, ITV and Kurt Geiger, you will have plenty of opportunities for career growth throughout your time here.
Company pension, 25 Days holiday and free on-site parking
Provide customer support for technical and course issues
· Raise cases on Salesforce CRM when escalation is required
· Close cases on CRM once complete
· Customer care calls
· Operate HubSpot chat function – assisting with user, client, and prospective client enquiries
· Collate candidate details/scores to record/submit on the IOSH portal for issue of certificates and passports
· Record certificate and passport receipt and dispatch to client
· Provide customer administration training & ad hoc user training
· you’re working towards a qualification whilst working full time Customer care
· GCSE or equivalent English and Maths grade 4/C or above
· GCSE Maths & English 4 or above & UK Residency)
· Can you start immediately, or do you have other commitments such as education or work?
· If successful, you’ll receive a phone call from our Recruitment Team
· You’ll complete an English and Maths assessment
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