Contract Liaison Officer

2 weeks ago

Marchwiel Wrexham, United Kingdom Sustainable Building Services Full time €27,000 - €28,000

Salary: £27,000 to £28,000 with a car allowance of £3,000 pa. We also offer enhanced employer pension contributions and access to training and development opportunities.
Contract: Full time, permanent.
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.
To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
• To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
• Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Agree access arrangements with the resident and book appointments to enable the work to their home.
• Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
• Collaborate with other project stakeholders as required
• Complete all site compliance paperwork and TLO trackers as required
• 1 year in a customer facing role within the building industry
• A full driving licence along with the ability to drive where required by the company
• Good level of written & oral English
• Strong social skills / high levels of emotional intelligence

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