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Operations Manager

1 month ago

Lewisham Greater London, United Kingdom Carrington West Full time

My client is seeking an experienced and motivated Operations Manager to lead their Homelessness Prevention and Assessment team. This is a critical role focused on delivering high-quality, customer-focused housing solutions aimed at homelessness prevention, private sector housing, rough sleeping, and rehousing services.

The successful candidate will provide operational leadership and promote a housing options approach to service delivery. You will be responsible for shaping effective solutions to meet housing needs, driving continuous improvements, and managing both simple and complex projects. The role involves managing up to 6 team leaders and partially managing 40 staff members, ensuring performance targets are met, and delivering exceptional service to vulnerable clients.

Oversee homelessness prevention, assessment services, and rehousing, ensuring compliance with statutory frameworks.
·Manage performance and evaluation frameworks to ensure the highest standards of service delivery.
·Lead, coach, and develop staff while tackling under performance swiftly and effectively.
·Manage human and financial resources within delegated authority, ensuring adherence to financial regulations.
·Keep up-to-date with housing legislation and policies, providing expert advice on trends and recommending policy changes.

Extensive knowledge of the legal framework governing homelessness and housing services, including the Housing Act 1996.
·Demonstrated ability to lead teams, manage complex projects, and drive organisational change.
·Experience working in partnerships with public, private, and voluntary sectors.
·A strong track record of improving outcomes for service users and managing performance in high-pressure environments.
·Commitment to equality, diversity, and inclusion.

***We are always keen to chat with you discreetly about your employment situation.

Even if you are happy in your current job for now, we always welcome calls from Housing Professionals keen to make their introductions for future months or years. Please call Zubair at Carrington West on (phone number removed) for more information.

By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for.