User Researcher

3 weeks ago

England, United Kingdom Civica Full time

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Working as a User Researcher, you'll have the amazing opportunity to collaborate with passionate, dynamic product teams. Together, you'll dive into research to gain a deep understanding of user needs throughout the entire development process, from discovery to launch.

Your mission will be to plan and design user research activities, selecting the most effective methods to achieve your goals and serve your users best. With a diverse range of users, you'll embark on user research journeys and actively involve the product team in the process. By analysing research data, you'll uncover valuable insights to better comprehend your users and effectively communicate your findings with the team and stakeholders.

As part of our team of User Research specialists, you'll have the chance to deliver exceptional user experiences across a wide range of products. You'll work on everything from large platform builds to web applications and mobile apps.

As you grow in your role, you'll take on the responsibility of shaping and managing project direction and scope in collaboration with product teams. Additionally, you'll play a crucial role in developing and improving our user research services within our UX practice. You'll also champion user research throughout Civica, spreading the importance of user-led design and fostering a user-centric mindset through various channels.

Required skills / Experience -

  • 2+ years' experience of User Research
  • Ability to plan user research activities
  • Experience in a range of primary and secondary, qualitative and quantitative research methods
  • Ability to design and conduct usability testing sessions
  • Demonstrated experience in applying qualitative and quantitative analysis techniques
  • Ability to create effective research outputs
  • Experience of delivering user research in an Agile framework, working with multi-disciplinary teams
  • Ability to work with minimal direction
  • Excellent analytical and problem-solving skills
  • Ability to collaborate and build relationships
  • Strong communication skills
  • A positive approach to upholding confidentiality and conducting inclusive, ethical research
  • A passion for user research, and an eagerness to learn new skills and apply newly acquired knowledge
  • Analysing and synthesizing research findings to generate compelling insights about service users
  • Fostering a passion and empathy for users and their needs
  • Collaboration with the UR and UX teams, as well as individuals within the wider organization
  • Championing inclusion, equity and accessibility in research
  • Ability to explain findings compellingly, develop effective relationships, and manage challenging stakeholders

Life at Civica

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working : Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way

Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

‘Investors in People’ – Gold : We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023 : We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

  • User Researcher

    2 weeks ago

    London, England, United Kingdom Stealth IT Recruitment Full time

    Why this role?Take the next step in your career now, scroll down to read the full role description and make your application.As a User Researcher you will:Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.Contribute...

  • User Researcher

    1 day ago

    London, England, United Kingdom Zebra People Full time

    We're looking for a junior UX researcher required for a short-term basis with a research consultancy.The following information aims to provide potential candidates with a better understanding of the requirements for this role.Youmusthave:Bachelor's or Master's degree in Human-Computer Interaction, Psychology, User Experience, or a related field, or...

  • Sc Cleared Senior User Researcher

    1 month ago

    England, United Kingdom Talent International Full time

    **Job Search** / **UX/UI Creative & Design****: **SC Cleared Senior User Researcher**: - Location- England- Salary- £600 - £650 per day + INSIDE IR35- Job Type- Contract- Ref- BBBH32783_1683033651- Contact- James Norval**Senior User Researcher** - SC clearance - ideally held currently - Remote working - £600/£650 per day Inside IR35 - Duration: Until...

  • Senior User Experience Researcher

    2 weeks ago

    England, United Kingdom Applause Full time

    UX Researcher (UK-based Freelancer) We are Applause, a fast-growing digital experience company, helping enterprise and Fortune 500 companies deliver great user experiences through our UX research and functional testing solutions. Our UX Research team conducts both generative and evaluative studies (e.g., remote moderated user studies, 1:1 interviews,...

  • Senior User Experience Researcher

    2 weeks ago

    England, United Kingdom Applause Full time

    UX Researcher (UK-based Freelancer) We are Applause, a fast-growing digital experience company, helping enterprise and Fortune 500 companies deliver great user experiences through our UX research and functional testing solutions. Our UX Research team conducts both generative and evaluative studies (e.g., remote moderated user studies, 1:1 interviews,...

  • Senior User Research Consultant

    3 days ago

    Leeds, England, United Kingdom G.Digital Full time

    Senior User Research Consultant | Remote/Leeds | £75k + bonus | Public and Private sector | SC ClearanceAll potential applicants are encouraged to scroll through and read the complete job description before applying.About the businessThis consultancy set up their UCD practice 18 months ago with the help of 2 key leaders in the Service Design space (you...

  • User Experience/Design Researcher

    1 month ago

    England, United Kingdom Sanderson Government & Defence Full time

    UX Designer, User Experience Designer (SC Cleared) We have an exciting new position for a UX Designer to join a leading company based in Northumbria. 00 a day To overall assignment rate of umbrella You will be working with a leading organisation of the delivery of a new design of an Air System. You will be working within a large team to ensure that you...

  • Lead UX Researcher

    6 days ago

    England, United Kingdom InterQuest Group Full time €70,000 - €80,000

    Job Description Lead UX Researcher Bristol Hybrid - 3 days pw onsite £70,000 to £80,000 We currently have a unique opportunity for a Lead UX Researcher to join a one of a kind organistation in the not-for-profit space, whose customers are at the heart of everything they do. This is an integral role and will work with the wider organisation to...

  • User Experience Designer

    2 days ago

    Tamworth, England, United Kingdom Digital Waffle Full time

    Job Title: UX/UI DesignerDo not wait to apply after reading this description a high application volume is expected for this opportunity.Salary: £40,000Location: Tamworth (hybrid/remote)Company Overview:A fleet leasing and hire management software company dedicated to providing innovative solutions that optimise fleet management and enhance operational...

  • Experience Designer- Researcher

    3 weeks ago

    England, United Kingdom Civica Full time

    We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Building on 21 years of continuous growth and...

  • User Experience Designer

    2 days ago

    Winsford, England, United Kingdom Digital Waffle Full time

    Job Title: UX DesignerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Salary: £35-40kLocation: Cheshire (on-site)Do you have a passion for user experience design and a desire to make a real difference in the protection of the construction industry?A leading construction safety company...

  • UX Researcher

    3 days ago

    Manchester, England, United Kingdom MRJ Recruitment Full time

    Leading the way in the SaaS space, our client is an international powerhouse with revenues well over 200 million that is trusted by various-sized companies across the globe.Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.In line with continued business, and a 2024 growth plan that...

  • Lead UX Researcher, Experience Design

    3 weeks ago

    England, United Kingdom InterQuest Group Full time

    Lead UX Researcher Hybrid - 3 days pw onsite £We currently have a unique opportunity for a Lead UX Researcher to join a one of a kind organistation in the not-for-profit space, whose customers are at the heart of everything they do. This is an integral role and will work with the wider organisation to implement, evolve and mature their research...

  • User Experience

    2 months ago

    England, United Kingdom Brand Recruitment Full time

    If you’re an experienced User Experience (UX) Manager who is ready to take their next step in your career, then this one is for you! We’re recruiting for a global membership not-for-profit who have tens of thousands of members across the world. Our client offers a vast range of services and has built a global professional network which provides their...

  • User Experience

    3 days ago

    England, United Kingdom Brand Recruitment Full time

    If you’re an experienced User Experience (UX) Manager who is ready to take their next step in your career, then this one is for you! We’re recruiting for a global membership not-for-profit who have tens of thousands of members across the world. Our client offers a vast range of services and has built a global professional network which provides their...

  • Senior User Interface Designer

    2 weeks ago

    London, England, United Kingdom Focus on SAP Full time

    Position Overview:Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.We are seeking an experienced and creative Senior UI/UX Designer to join our team in London. The ideal candidate will have a strong background in designing user interfaces and experiences, with a keen eye for detail...

  • User Experience Designer

    5 days ago

    London, England, United Kingdom Board Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.The full job description covers...

  • Quantitative Researcher

    1 day ago

    London, England, United Kingdom ANSON MCCADE Full time

    Intraday/Mid Frequency Quantitative Researcher/TraderTake the next step in your career now, scroll down to read the full role description and make your application.My client is a multi-strategy hedge fund with offices across Europe, North America and Asia. Their teams primarily trade Equities and Futures with strategies covering a range of holding periods...

  • Research Software Engineer

    2 months ago

    England, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Research Software Engineer at The National Archives Vacancy for Research Software Engineer at The National Archives Fixed Term TNA is looking for two Research Software Engineers (RSEs) to join a 3-year cutting-edge research project, Our Heritage, Our Stories: Linking and searching community-generated digital content to develop the people's...

  • UX Researcher

    1 week ago

    London, England, United Kingdom GradBay Full time

    Role : UX Researcher (UI/UX Lead Developer)Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Location: London, UK (Hybrid)Role Type : PermanentThe CompanyOur client is passionate about creating innovative digital experiences that delight their users. Their team are dedicated to pushing the...