IT Support Technician

3 days ago

Preston Lancashire, United Kingdom Pursuit Aerospace Full time

Pursuit Aerospace is a global manufacturer of complex aircraft engine components that are developed through highly integrated processes. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.
Always Pursuing Better.
Purpose/ Summary
The IT Support Technician position is responsible for providing technical support services to end users, hardware and software installation, repairs, upgrades, troubleshooting of issues, researching and resolving complex problems, and performing project work as assigned.
Core Duties And Responsibilities
Under direct supervision:
Utilizes the IT service ticketing system and provides exceptional technical support to end users via phone, email or in-person
Ensures proper procedures are followed when identifying problems
Troubleshoots and resolves issues related to user access, service interruptions, and hardware and software problems
Coordinates on-site visits as needed with end users to efficiently resolve technical problems and ensures proper communication of resolution to the customer
Installs, configures, and maintains computer systems and network devices
Manages planned and unplanned downtimes following proper procedures
Executes checklists and scripts of tasks with excellent attention to detail
Schedules migration tasks and provides end users training
Communicates with internal customers to deliver training and responds to questions during training sessions
Documents all support activities and resolutions
Participates in special IT projects, providing technical proficiency where needed
Collaborates with the IT team to identify and implement solutions to improve client satisfaction
Stays current on industry trends, emerging technologies, and best practices in IT support
Performs other related duties as assigned
Required Minimum Qualifications
Knowledge, Skill & Ability:
Working knowledge of computer hardware, software, and networking concepts
Proficiency with Microsoft Office products and Windows hardware environment
Effective written and verbal communication skills with the ability to communicate with multiple levels
Excellent interpersonal and customer service skills
Strong problem-solving skills and the ability to adapt to new technologies
Detail oriented skills with attention to accuracy
Ability to work independently and collaboratively in a team environment.
Highly organized with the ability to multi-task
Ability to provide clear, concise, easy to understand training
Education/Experience
Two (2) years of experience in IT Help Desk, technical support environment, or related field
Technical certifications in IT a plus
Preferred Qualifications
Associate’s or higher degree in an information technology related field, or equivalent work experience
Actively enrolled in or graduated from an IT training course or degree program
ACKNOWLEDGEMENTS: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Pursuit Aerospace is an Equal Opportunity employer and does not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law.

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