111 Health Advisor

4 weeks ago

England, United Kingdom Totally Full time €25,962

111 Health Advisor (Call Advisor) / Vocare House
Vocare house, Balliol Business Park, Newcastle upon Tyne NE12 8EW, UK Req #6
Partnering with the NHS, we prc are looking for candidates with the right aptitude and attitude to train to become dedicated Health Advisors to join our NHS 111 team in Newcastle Upon Tyne,.
We have full and part time roles available with shift patterns covering 20 hours to 37.NHS 111 is available to patients 24 hours a day, 365 days a year, our teams help patients to get the right advice and treatment when they need it. Using specialised support systems, you will undertake health assessments to signpost patients to the most appropriate service to meet their needs.
All successful applicants undertake a,fully paid 4- 6-week training course. Training courses are all full-time hours (37.The initial 3 weeks are classroom based, following which, you will be working within the Contact Centre alongside a dedicated, accredited coach to provide you with the skills you need to excel at the role. Once you are working independently you will be allocated your rotas according to your contracted hours.
Assess patients 24/7 and refer to appropriate services, this could include;
Referrals to an Emergency Department or an Urgent Treatment Centre
Requesting an ambulance for those patients who have life threatening symptoms
Managing calls from patients with Mental Health concerns
Making an appointment with GP and dental services
Signposting patients to pharmacies or other local services
You do not need to have previous experience within healthcare. What we look for are the qualities that ensure our staff areexcellent communicators, able to remaincalm under pressureand deliver great service withcare and compassion.
~3 GCSE grade C or above (including English) or equivalent relevant work-based experience
~ Fluent spoken English language
~ Experienced and competent in using IT software and packages
~ Minimum age is 18.

33 days annual leave inclusive of bank holidays (pro rata) plus the option to purchase additional days
~ Share Save scheme
~ Continuous career development and access to group wide vacancies across the UK
~ Employee Assistance Programme, including:
~ Virtual GP service providing 24/7 GP appointments
~ Refer a friend
~ Death in Service

Working Hours and Shift Times
The following shift patterns are an example of the shifts available.Shift lengths do not exceed 10.4 or 5 shifts per week. 30hr contract is 4 shifts per week, 25hr contract is 3 shifts. Rostered between 17:00-00:00 on Weekdays and between 06:00-22:00 on weekends.
2 or 3 shifts per week. 2 or 3 shifts per week. 2 or 3 shifts per week. Working every Saturday, Sunday and Monday.
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Rostered between 06:00-22:00 every Saturday and Sunday.
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The post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Diversity at Totally
You will be joining a diverse and hugely welcoming team that reflects the communities we serve.

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