Customer Success Manager
1 month ago
Customer Success. Marketing Technology. Retention. Client Strategy and Satisfaction.
Is this you? If so, keep reading as this could be the role for you
Are you an experienced key client Customer Success Manager with a strong commercial skillset?
Would you love to be part of a scale-up business where you can help form and develop a best-in-class Customer Success function?
Are you highly self-motivated and driven to develop? Are you looking for an opportunity to show what you can do?
Yes? Please keep reading
The Opportunity:
As a well-established and profitable business of 15 years, this SaaS organization is streamlining its focus with growth in a particular solution. This is a rare opportunity to be part of a scale-up paced business with all the backing and stability of an established company.
Joining the Director of Customer Success as the premier CSM, you will immediately take charge of an enviable book of c.20 Tier 1 and Tier 2 accounts with an ARR around the £1.8mil mark.
With a platform that provides invaluable data intelligence and insight to the procurement and finance teams within these global businesses, you will help your clients make key strategic decisions by dissecting data from a platform that processes billions of pounds worth of transaction insight.
You will carry all the typical customer success responsibilities but this is a role of many hats.
- Work with the professional services team.
- Work with support.
- Be involved in proposals, RFP, and contractual negotiations
With these hats, you have a real opportunity to form how CS is implemented and delivered. Your input truly matters
The Ideal Candidate:
- You will be an experienced CSM with an analytical approach and a keen eye for commercial opportunities.
- You should not be afraid of achieving and exceeding targets such as retention, renewal, and account growth which is key to this role
- Comfortable owning and leading key accounts and a book of business around the £1.8m ARR mark.
- You should be a self-motivated individual that can work autonomously and without the need for regular management input.
- You should want to be heard and be keen to present and test ideas that will drive the ongoing development of an effective Customer Success function.
- A willingness to travel to clients and meet face-to-face on a monthly basis or as required. This will be UK and non-UK based.
- Experience within a data-centric SaaS solution is extremely desirable.
- Experience working with a finance or procurement-related solution is desirable.
The Package:
- A base salary of £50k – £60k based on experience with an OTE of £75k – £80k
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