Planning Administrator

1 month ago


South East England, United Kingdom ARC (Norwich) Limited Full time €26,000 - €30,000

Working Hours: Monday-Friday 8am-5pm
Contract Type: Perm
Job Description – Our client are a property maintenance company, specialising in carrying out planned and reactive building services and fabric maintenance on a range of residential portfolios, commercial buildings, and healthcare environments.
We are looking for applicants that can provide fantastic customer service, liaise between multi-trade workers and the tenants on commencing maintenance works. The candidate must be well organised, have a professional manner, be capable in taking high volumes of calls, be computer literate in Microsoft outlook, word and excel and be able to learn how to use the company database. Working from their Southgate office.
To provide high quality, professional administrative support to the business.
To work closely with engineers' sub-contractors and our client to deliver a timely well-informed service to our customer.
To provide high quality professional office-based support to repairs team. Ensure the highest level of customer focused service is delivered to our customer continuously.
Ability to work occasional staggered shifts covering office 7am – 6pm
Managing repairs and engineers work load recording and strategically planning days with consideration given to hindering factors
Up loading information to data base accurately, paying attention to details ensuing data protection and accurately updating sensitive information on our data base.
Avoid failures becoming complaints resolving during telephone conversation working on own initiative to resolve before becoming a formal complaint
Record all updates on data base for knowledge share
Identifying out of scope requests redirecting to correct operational / commercial process
Understand specialist works processes and assign subcontractors providing confirmation of attendance to site to relevant parties
Cover colleague's absence and hand over for smooth cover over annual leave
Provide support where needed within the business and carry out ad hoc duties as requested.
If you would like more information on this position or any other vacancy, please apply online or call the ARC Maintenance team in our Norwich Office.



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