Risk Coo

Surrey Downs Health & Care


An exciting opportunity has arisen for an enthusiastic, ambitious and highly motivated individual to join the management team of Surrey Downs Integrated Care Partnership as the Deputy Chief Operating Officer.


The Deputy Chief Operating Officer would ensure effective service development, operational management, and delivery of high-quality patient services across all clinical areas within Specialist Services and also support the PCNs.


Applicants for this innovative and dynamic role should have values in line with our Trust values and will need to have demonstrable experience of monitoring and managing performance & quality targets and budgets at a high level. They will have excellent communication skills, both verbal and written and will need to understand and report on complex performance information.
The Deputy Chief Operating Officer will work in the operational delivery, operational performance, financial performance, governance, and change and business delivery across the SDHC. Working alongside the Chief Operating Officer in the delivery of financial, quality, performance, productivity and workforce targets, agreed as part of the business planning, appraisal and personal development process.


The Deputy Chief Operating Officer will have the responsibility of leading the Specialist Services teams, which will include management of clinical and operational managers responsible for service and performance, to ensure the efficient and effective delivery of high-quality patient-centered care. In addition, they will work closely with the 6 PCN Hubs Operational Managers to achieve overall delivery of services across SDHC.


The post holder will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development, and support of the Trust's Human Resource policies and procedures.
Surrey Downs Health and Care (SDHC) deliver care closer to people's own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.


Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. Epsom and St Helier University Hospitals NHS Trust
We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.
Leadership & Performance Management


~ As part of the Senior management team to provide leadership to the SDHC staff, ensuring clear communication of Trust vision, priorities and expectations to ensure the engagement of teams to deliver services of the highest quality.


~ Role model positive leadership behaviours by living the Trusts values and visibly leading on promoting equality, diversity and inclusion in all aspects of the job role


~ In conjunction with the Directors develop and deliver the strategy and performance management of clinical services including PCN and Planned care.


~ Take a leading role working with a range of complex clinical specialties and other support departments to improve throughput in community care settings.


~ Holding Operational Managers and Lead Clinicians to account for delivery of their objectives through regular performance review meetings.


~ Provide a professional, senior management contribution across the SDHC, working in partnership with the Directors and Clinical Leads and others to deliver cost efficient, high quality and responsive services.


~ Ensuring sufficient data availability within SDHC to monitor and track performance and to satisfy reporting requirements.


~ Have a senior role in the development of the SDHC working with internal and external partners.


~ Hold overall responsibility for the financial budget of the multiple specialist services to optimise resource management and broader Surrey Downs Health and Care operate within agreed annual budget.


~ Identify risk and implement mitigation actions, and report significant risks and proposed actions through the SDHC Governance with onward escalation to the Partnership Board as appropriate.


~ Provide leadership to the community staff within the Specialist Services ensuring recruitment, appraisal, CPD and performance is completed as per trust targets.


~ Ensure that the Specialist Services and PCN complies with all the relevant policies and procedures that relate to Epsom and St Helier NHS Trust.


~ Provide the Board with timely reports through an agreed Dashboard to provide assurance as to the performance of the Specialist Services and PCNs including identification of mitigating actions


~ Create effective working relationships with each of the partners to achieve effective use of resources or enhanced quality and productivity, as appropriate.


Quality, Corporate and Clinical Governance


~ Ensure that quality and environmental standards are achieved as per CQC specifications.


~ Maintain and develop strong systems for clinical and corporate governance.


~ Ensure that Community Specialist services and PCN are focused on the needs of patients and clients.


~ Be responsible for identifying areas of individual performance improvement and work closely in partnership with the employing organisation to address and resolve.


~ Promote the implementation of key HR initiatives/targets and HR policies/practices.


~ Actively promote and encourage training, development and educational opportunities for staff and ensure the development of an annual training plan


~ Ensure the implementation of Surrey Downs Health and Cares Clinical Governance, Health and Safety and Risk Management policies and plans, and monitor compliance and implementation within SD Health and Care


~ Oversee the management and response to any complaints and present a summary report to the board.


Development and transformation of services within SDHC and system wide


~ Work as part of the senior management team in developing detailed business plans.


~ Be alert to changes in clinical practice/behaviour and patient expectations and take account of the potential impacts in planning/delivering services.


~ Support the development of an annual capacity plan, activity profile and operational plan which achieves the quality and access targets agreed for Planned Care.


~ Participate in the introduction of new pathways and ways of working, taking the lead for ensuring successful local mobilisation and benefits realisation.


~ Develop an annual capacity plan, activity profile and operational plan which achieves the quality and access targets agreed for Surrey Downs Health and Care.


~ Support with delivery of SDHCP wide transformation programmes working


~ Work with clinical and administrative colleagues from across the system, to help achieve sustained improvements, including in the following areas Clinical quality, Patient experience and Financial efficiency


~ Provide project management support and operational leadership Lead and co-design the SDHC matrix management arrangements to support the Chief Operating Officer in relation to the overall achievement of benefits and outcomes and lead identified cross-alliance programmes as agreed


~ Hold lead responsibility for ensuring the provision of high-quality and localised support from corporate services including HR, finance, IT, contracts and analytics and communications.


~ Master's degree in healthcare or management or demonstrable ability to work at master's level
First Degree and/or equivalent senior management experience
Evidence of maintaining continuous professional development

Prince 2 or other Project management experience


Significant management experience in a senior role within the acute and community sector in particular operational management
Experience of managing strategic and operational performance in achieving key targets
Proven record of financial management aat senior level
Evidence of report writing and presentation skills, to include business cases and formal presentations

Personal Qualities
Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes
An ability and interest in coaching staff to improve performance
Commitment to promote equality and diversity in the workplace and in-service delivery and development
Epsom and St Helier University Hospitals NHS Trust