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LED Service Engineer

2 months ago

Slough Berkshire, United Kingdom Stratospherec Limited Full time

A leading provider of Education ICT solutions is seeking a Principal field Engineer to join the managed service team.
The organisation brings together a team with over seventy-five years of collective experience, specialising in consultancy, infrastructure services, network development, and managed support services for educational establishments in the UK.

Engage in a variety of client site visits, supporting onsite teams with technical expertise.
Provide advice and guidance on projects and system enhancements for client benefit.
Deliver the highest level of technical expertise to client networks, utilizing best practices.
Identify growth areas from a technical and engineering perspective and escalate to the account manager.
Mentor onsite Network Managers and Engineers, assisting in their professional development.
Assist the helpdesk team with escalated issues, particularly where you have site-specific knowledge.
Keep the Service Manager updated on ongoing issues and progress at the end of each day.
Support sites with their daily and weekly checks as required.
Scope requirements for client projects, working with Technical Heads and Account Managers to identify setups and goals.
Participate in the Technical Advisory Group to suggest new systems and standardise implementations across client sites.
Lead engineering projects for client sites, providing detailed scopes of work and designs.
Delegate tasks to team members on site to ensure project completion on time.
Work with the account manager to ensure all equipment is correct and maintain client relations as the face of the project.
Undertake any other tasks deemed appropriate by Technical Management or Company Directors.
Travel to client sites is required; efforts will be made to minimize travel time and stay within the area. Occasionally, work outside the area may be necessary, with provided accommodations.

Hands-on experience with wired and wireless networking, switches, virtual environments, firewalls, web filtering, and advanced troubleshooting.
~ GCSE Grade 5 or above in Maths and English.
~ Preferred industry qualifications within IT, such as Microsoft, Cisco, Aruba, or Apple.
~4-5 years’ experience in an IT support environment.
~ Solid understanding of wired and wireless networks and devices.
~ Impeccable attention to detail and commitment to quality.
~ Competitive salary and benefits package.
~ Opportunity to work on diverse and challenging projects.
~ Death in Service benefit.
~ Company pension scheme.
~25 days annual leave (not including Bank Holidays), increasing with length of service.
~ Employee benefits and assistance programs.