RAC Motoring Services | Technical Legal Advice Manager | bristol
2 weeks ago
RAC have an exciting new position for a Technical Legal Advice Manager to join our Legal Advisory team based in our iconic Bradley Stoke office on a permanent, full-time basis.
As a Technical Legal Advice Manager, you will be the first point of contact for the teams' legal queries and help ensure the team delivery quality legal advice every time. To do this you will need an excellent and up to date knowledge of the theory and application of law in a range of areas of private law, including, but not limited to, Employment Law, Property Law and Consumer Contracts.
Being part of a department that strives to exceed customer expectations, you will play a key part in developing and motivating your team to ensure that not only are they appropriately legally trained, and their knowledge remains up to date and relevant, they are also delivering key customer outcomes at every touch point.
This role involves managing team performance, fostering a positive work environment, and driving continuous improvement.
This is a hybrid working role with the opportunity to agree working hours between 08:00-20:00 Monday- Friday.
What you will do...
Create a positive working environment to enhance operational performance by providing clear guidance, support and motivation through effective communication. Monitor KPIs and proactively take steps to improve productivity and ensuring high quality standards are consistently met. Ensure legal expertise is maintained within the team enabling us to delivery upon customer expectations and contractual obligations. Manage the recruitment process for all legally trained colleagues within the Advisory team. Work with the Quality Assurance Manager by supporting completion of agreed levels of monitoring such as FCA call quality, TCF, complaint cases. Work with the Quality Assurance Manager to identify legal training and development needs for team members and drive performance through regular training, coaching and 121s. Ensure team adherence to company policies, procedures, and regulations. You will need...
To be able to demonstrate excellent leadership skills and have evidence of 3 years or more of leading a successful team in legal services or in house practice.
Excellent problem-solving and decision-making abilities.
To be able to demonstrate your ability to flex your style to encourage the best results from the team whilst working in fast-paced and dynamic work environment.
In return, we offer...
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you'll have all these extra benefits:
FREE RAC Ultimate Complete Breakdown Service from Day One. 25 days annual leave entitlement plus bank holidays. Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings. 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering. Family leave support including paid time off, flexibility and resources to help balance work and family commitments. Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household. Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options. Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more. FREE onsite parking. When you join us you will automatically be opted into our Colleague Share Scheme, called 'Owning it together'. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus
We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
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Bristol, United Kingdom RAC Motoring Services Full timeAbout The Role RAC have an exciting new position for a Technical Legal Advice Manager to join our Legal Advisory team based in our iconic Bradley Stoke office on a permanent, full-time basis. As a Technical Legal Advice Manager, you will be the first point of contact for the teams' legal queries and help ensure the team delivery quality legal...
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Bristol, United Kingdom Rac Motoring Services Full timeAbout The Role RAC have an exciting new position for a Technical Legal Advice Manager to join our Legal Advisory team based in our iconic Bradley Stoke office on a permanent, full-time basis.As a Technical Legal Advice Manager, you will be the first point of contact for the teams' legal queries and help ensure the team delivery quality legal advice every...
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