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Night Field Service Engineer

4 months ago

Colchester Essex, United Kingdom Intuitive Full time

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. The Field Service Engineer II will manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will require working independently, managing, and prioritizing technical escalations, and establishing and maintaining expectations with both the direct customer and other Intuitive surgical employees.
Support all da Vinci Surgical platforms.
Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required.
Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.
College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science.
~3-7 years of experience as a Field Service Engineer required experience with medical devices preferred.
~ Track record of solid customer relationships with Surgeons and Hospital staff.
~ Proven ability to independently troubleshoot complex electro-mechanical systems.
~ An ability to travel up to 50%, dependent upon account distribution.

We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Shift: Day
Travel: 50% of the time

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