Site Support Engineer

1 month ago


London, United Kingdom IQVIA Argentina Full time

Site Support Engineer
Office based
Under minimal supervision, provide second-tier Information Technology (IT) support to end users and senior leadership, to restore service and / or identify and correct core problems.
A successful IT Technician must have prior technical troubleshooting experience and a strong working knowledge of Windows/MAC and IOS operating systems. Experience with AV and VC systems is an advantage. The right candidate will be comfortable around very senior staff, working under pressure, and have experience in providing rapid white glove support at short notice.
Support meeting rooms and video conferencing systems utilizing Microsoft Teams Rooms (MTR)
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
Deliver consistent core IT services and a high-quality customer experience by meeting our HDI and SLA targets.
Ensure asset compliance using ITAM for PC’s, tablets, and mobile phones and adhere to global processes.
Provide training to end-users when indicated.
Provide support and contribute to IT project initiatives through the year.
Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
May be required to perform duties outside working hours or at other office locations within England when required.
Experience of PC/MAC OS hardware and software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment.
Working knowledge of industry standards with regards to system and network administration.
Bachelor’s degree in computer science or relevant experience.
You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.
With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.
You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.



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