Visitor Service Manager

3 weeks ago

Edinburgh, United Kingdom National Trust For Scotland Full time

You will lead a team to support the overall experience at Gladstone’s Land - visitor experience, café, retail and holiday accommodation:

Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will be responsible for monitoring and maintaining the deterioration of the collections with the collections care team, including monitoring environmental controls and cleaning programmes.

Create a culture of ‘exceptional service, every time’. You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.

Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.

Staff and volunteers - (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

Budgets - (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets.

Managing visitor-related buildings and facilities (e.g. visitor experience, café, retail and admissions, self-catering accommodation).

To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.

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    2 weeks ago

    Edinburgh, United Kingdom National Trust for Scotland Full time

    You will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation: Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all...

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    2 weeks ago

    Edinburgh, United Kingdom National Trust For Scotland Full time

    KEY RESPONSIBILITIES AND ACCOUNTABILITIESYou will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation:Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be...

  • Visitor Services Manager

    2 weeks ago

    Edinburgh, United Kingdom National Trust for Scotland Full time

    You will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation: Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all...

  • Visitor Services Manager

    2 weeks ago

    Edinburgh, United Kingdom National Trust for Scotland Full time

    You will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation: Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all...

  • Visitor Services Manager

    2 weeks ago

    Edinburgh, United Kingdom National Trust for Scotland Full time

    You will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation: Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all...

  • Visitor Services Manager

    2 weeks ago

    Edinburgh, United Kingdom National Trust for Scotland Full time

    You will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation: Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all...

  • Visitor Services Manager

    2 weeks ago

    Edinburgh, United Kingdom National Trust for Scotland Full time

    You will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation: Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all...