ServiceNow Technical Architect

3 weeks ago

United Kingdom Hays Full time

Our key Global client are looking for a ServiceNow Technical Architect on a contract basis - Remote working - UK based

ServiceNow Technical Architect

Duration – 6 Month

Location - Remote

SC clearance is mandatory for this role

Technical Architect:

Responsible for the overall architecture, design, implementation, and integrity of the ServiceNow application within the enterprise. Also responsible for ensuring that the solution delivered to business units (within the customer organisation) are engineered in accordance with corporate architecture and infrastructure standards.

Responsibilities:

  • • Governance of the relationships between applications, legacy systems, component libraries, content repositories and supporting databases.
  • • Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
  • • Providing creative solutions to resolve business problems, technology issues, process and people challenges.
  • • Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
  • • Hands-on technical delivery of the ServiceNow technical solutions.
  • • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
  • • Stay current on product developments/ releases to a level required for demonstrations and thought leadership.

  • • Mentoring and coaching others, as well as sharing best practices and knowledge.
  • • Support the development and growth of the services delivered by Engage ESM practices.
  • • Excellent verbal and written communication skills required.

Qualifications, Skills and experience:

  • • 5+ years’ experience in technical solution design and implementation of the ServiceNow application.
  • • Proven management / influencing abilities.
  • • Ability to produce documentation at various levels including technical and customer facing.
  • • Knowledge of IT and Enterprise Service Management is critical.
  • • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
  • • ServiceNow Certifications in all areas are highly desirable.
  • • Experience in multiple application architectures and supporting technologies.
  • • Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
  • • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
  • • Must be prepared to travel.
  • • Must have legal authorisation to work in the UK.

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