Service Manager

2 weeks ago


Trent Dorset, United Kingdom Notts YMCA Full time

If you are a believer in the difference you can make to a young person's life and are looking to a more strategic role designing, creating and rolling out new programmes as well as delivering sessions yourself, this could be the perfect role for you.
YMCA Robin Hood Group has a strong track record of delivering impactful, engaging and highly successful youth programmes across Nottinghamshire as our Youth & Families Service Manager. We are looking for someone new to join us to really boost our offering, expand our services and seek out groups of young people yet to engage in our services.
As our Youth & Families Service Manager, you have responsibility for the programmes we run today and in the future across Nottingham and Newark specifically designed for children and young people aged predominately 10-25 years old.
This is a truly varied role where you will be able to drive the strategy for the service whilst also remaining hands on and delivering sessions keeping you in touch and connected with the young people we support.
While no day is ever the same, broadly speaking your role will fall into the following areas:

Grow, lead, manage and develop the Youth Services Team across YMCA Robin Hood Group as well as its subsidiary organisations: YMCA Newark and Sherwood, YMCA Goole, The Zone Youth Charity.
Recruit, train and manage the staffing of the programmes.
Oversee funding and programme management for the whole of the service.
Lead, manage and develop the Street Pastors programme based from the Malt Cross in Nottingham
Ensure financial sustainability of all the youth services provisions including developing relationships with funding bodies, local authorities, commissioners and schools.
Grow and sustain fee for service provisions, sourcing, applying for and monitoring funding and securing tenders with the corporate funding team.
Quality Assure all Youth Service Delivery to ensure that all programmes meet or exceed DofE regulations relating to any future Alternative School provision
Act as Designated Lead Safeguarding Officer for the Youth and Families Service
We currently have youth programmes up and running within our Community & Activity Village in Newark as well as the successful Street Pastor programme providing vital support to the night-time economy in Nottingham. We also have programmes in the planning ready to launch which we cannot wait to share with you. We are looking for you to build from this and through your expertise and knowledge, help shape the future of our provision.
Within our structure, you will work at an Assistant Operations Manager level, effectively holding full responsibility for this service, working alongside your equivalent AOM who looks after similar provisions for the under 10's. We are looking for you to have significant experience in youth and family programme management including programming development, programme delivery, workforce planning, resource management etc.
You will need to be equally skills at relationship and rapport building as you will be managing complex budgets including monitoring very diverse income and expenditure streams, managing cashflow, forecasting and annual budget setting.
There is a level of flexibility needed in this role, especially as we move into the growth phase, where you are able to support with the running of individual sessions as we embed new programmes and staff. Whilst this is a role predominately to work Monday to Friday, 37.5 hours per week, it would be foolish to suggest there wont be a need for flexibility outside of these times. Of course, there will be flexibility for time off in lieu and or to adjust your working day to fit around the sessions. We are looking for someone who wholeheartedly shares our values and vision for high quality youth provision and will be dedicated and committed to providing the very best we can to our local communities.
Being a car driver with access to your own vehicle would be a significant advantage as you will cover a huge geographical patch and you will be expected to travel between sites in the course of your week.
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