Gucci Senior Client Advisor

1 month ago

London, United Kingdom GUCCI Full time

Key Accountabilities

  • Serve customers accordingly, with Gucci selling ceremony
  • Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
  • Guarantee cross and up-selling for all product categories utilizing your senior experience and expert knowledge
  • Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
  • Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
  • Collaborate with managers to prepare and deliver training moments, upskilling the team
  • Support in writing end of day reports and providing feedback to management
  • Support Managers to supervise team KPI 's and motivate the team to achieve incentives and store goals
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Build and strengthen relationships within your team, support them growing their own individual experience and development areas
  • Responsible for opening and closing the store or department
  • Contribute to manage the visual display of the products in accordance with Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Act as an ambassador for grooming guidelines, accordingly with Gucci standards and policies
  • Ensure the achievement of individual and Store goals, enhancing and developing the business
Key Requirements

  • Proven experience as a Supervisor or Senior role within fashion retail companies ideally with a strong background in Ready to wear or accessories
  • Proven ability to drive and exceed individual and team result
  • Deep passion for fashion and luxury fashion and trends
  • Excellent commercial awareness
  • High flexibility and ability to adapt to different customers
  • Team-player mentality
  • Strong communication skills with the knowledge and ability to build and maintain a client book
  • Ability to work in a fast moving and dynamic environment
  • Extensive Luxury product knowledge
  • Fluent in English and preferably a second language
We are passionate makers, thought leaders, dreamers. If you feel like us, grab this chance and be part of our community

Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, nationality, culture, religious beliefs and sexual orientation - enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background."#J-18808-Ljbffr

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