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Senior Customer Service Advisor

4 months ago

Crewe Cheshire, United Kingdom Manesis Search & Selection Full time

Senior Customer Service Advisor

Starting Salary up to GBP32k plus bonus, 25 days holiday, pension, healthcare, employee benefits package, life assurance, hybrid working

Senior Customer Service Advisor - Crewe

The Company

My client is an international manufacturing and distribution business, selling a broad range of products to an extensive portfolio of global B2B customers. They are looking for an experienced Senior Customer Service Advisor to join their team, delivering outstanding customer service to businesses throughout the UK and Europe.

The Role

  • As Senior Customer Service Advisor, you will act as a company ambassador and customer service champion and work closely with customers to meet, exceed and excel in the management of their customer journeys.
  • Managing a variety of both routine, intermediate and advanced, complex customer enquiries and queries, you will work collaboratively with colleagues and external partners to deliver solutions and resolve issues.
  • Understand issues by building knowledge and taking ownership to manage situations throughout the customer journey from investigation to resolution.
  • Make informed decisions about the right course of action, deciding how and implementing the resolution, communicating well with your customers, colleagues and external partners.
  • Contribute to a culture of 'right first time' - what you say and what you do matters.
  • Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently.
  • Support colleagues and other departments in line with business requirements.

The Candidate

To be considered for the role of Senior Customer Service Advisor, you will be an enthusiastic, highly motivated team player and you will possess:

  • Previous experience as a successful Customer Service Advisor, working with a B2B customer base.
  • Extensive experience dealing with complex customer service issues.
  • Confidence and be a strong decision maker.
  • The ability and, more importantly, the passion to learn and succeed, displaying initiative, energy and activity.
  • Excellent communication skills, with the confidence to put the correct course of action in place.
  • A commitment to service and customer orientation.
  • Effective IT/ PC skills - experience on CRM systems.
  • The ability to quickly and accurately enter information, produce documentation and supply information.
  • Good numeric skills and capable of multi tasking.
  • Accuracy and attention to detail.
  • Experienced in a B2B customer focused environment.

If you are looking for an opportunity to develop your career as my client's new Senior Customer Service Advisor, please apply quoting VR/05921.

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