Technical Services Analyst
2 weeks ago
About 3Sixty IT Services
We (3Sixty IT Services) are a Cyber Security focused Managed Service Provider. We are dedicated to delivering value driven services whilst baking in Cyber Security into all solutions and services that we provide. We are a fast-paced, customer focused service business with a passion for providing and developing services that meet the needs our our clients.
Our Managed Services cover a wide range of technology services including (but not limited to):
• Cloud Services (predominantly Microsoft 365 and Azure)
• Cyber Security Products & Platforms
• Network (Wired, Wireless & Internet/WAN)
We pride ourselves in the development of our people to enable us to drive high standards and achieve consistently high service levels for our clients. This enables us to stand out, and create long term, mutually beneficial relationships with our clients whilst constantly driving value.
Description
We are looking to expand our Technical Services team to allow us to continue to deliver the high level of service our clients are used to.
Responsibilities
- Providing and Delivering high quality customer service to our clients
- 1st Line Support and Troubleshooting across various technologies, including but not limited to;
- Windows 10/11
- Microsoft 365
- Being the first point of call for the logging of all incidents and service requests
- Escalation of Incidents where necessary
Experience & Skills
We will provide full training to the successful candidate so extensive experience isn't required; however, we would be looking for candidates with the following:
- Basic Windows 10/11 Knowledge
- Basic Knowledge/Awareness of Microsoft 365
- Troubleshooting Mindset
- Eager to learn new things
Qualifications
The following qualifications are not essential but are advantageous.
- ITIL Foundation
- CompTIA (A+, Network+ or Security+)
- Any Entry level Microsoft Certifications
Working Location
This role is a hybrid role with our offices based in Peterborough so you must be a commutable distance to attend the office. If you'd prefer to work 100% from the office, then this is also an option.
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