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Performance Quality Engineer

4 months ago

Durham County Durham, United Kingdom MTrec Ltd Full time

Immediate start

* Company pension

* Cycle to work scheme

* Employee discount

* Free parking

* Life insurance

* On-site parking

* MTrec Technical are proudly representing our prestigious engineering supplier, based in County Durham, with their plans for growth and expansion, by recruiting a permanent Quality Engineer to join their team. You will be joining an expanding, dynamic company, with an excellent team-based culture and huge opportunities to progress your career. You will be joining a very secure and expanding business, where you will enjoy a varied working environment, a great team culture and a fantastic new career move.

If you have experience within Quality, please apply now for an immediate response.

The role will be a 70 / 30 split between quality and tech support / warranty respectively, which may fluctuate at times depending on business requirements.

* Report writing and presentations from findings.

* Liaise with shopfloor and office regarding any issues relating to specifications and components.

* Create and issue Quality Reports and Alerts for major, moderate and repeat minor issues.

* For more complex issues not handled by the Customer Support Coordinator, investigate the project history and operate as the customers main point of contact & manage the issues through to resolution.

* Report to management on customer support issues, identifying both financial risk and areas for future improvement based on lessons learned.

Familiarity with root cause analysis or problem-solving tools e.g. Have experience within the HVAC sector and / or project management (Desirable).

* Have knowledge and experience of Microsoft IT systems.

*