Operational Support Manager

2 weeks ago

Biggleswade Bedfordshire, United Kingdom Noatum HOLDINGS Full time

Noatum Logistics is a leading company in supply chain management with global coverage positioned in the Top 50 Freight forwarders worldwide. We have a vast network of offices located in 23 different countries, providing access to logistics professionals worldwide.
An exciting opportunity has become available for a motivated and enthusiastic individual to join the Biggleswade DC as Operations Support Manager.
To take full responsibility of all operational support functions, including both stock integrity and administration. Through the application of WMS effectively manage the clients stock integrity and provide regular reports through detailed analysis ensuring any stock losses and potential financial exposure is escalated to the General Manager and Operations Director. Through the administrative team manage the inbound processes from appointments to vehicle departures, owning the wholesale planning, prioritisation and customer relationship, the waving of work and maintainence of orders to 100% fulfilment and the outbound process through to final despatch paperwork.
The role includes developing continuous improvement, business systems and process development opportunities whilst maintaining and developing the customer relationship at a strategic level. Responsible for the performance of the stock control and administrative team, measured by weekly productivity reports and weekly / monthly financial statements.
Develop a close working relationship with the Site Management team ensuring site departmental contribution to overall network efficiencies. Ensure staff are trained to core standards and provide a robust succession plan to protect the business
Monitor compliance to Noatum Policies & Procedures, cascading new policies as launched to all
Ensure direct reports are working to the required standards through monitoring and regular one to one feedback sessions which include any developmental needs to encourage growth within the team
Responsible for stock holding capacity v warehouse capacity to ensure operational efficiencies are not impacted and Health and Safety standards are always maintained
Liaise with the customer wholesale team to organise and control orders for bookings customers, managing the planning and execution of orders to meet the agreed SLA’s, ensuring the operation are fully briefed on the priorities and requirements for each customer
Responsible for maintaining the process flows and SOP’s utilised by the admin team to process inbound and outbound deliveries and in producing efficient and appropriately prioritised picking waves
Manage stock at risk, stock reconciliation, stock order files and purchase order discrepancies
Maintain Quality standards that are relevant to the department
Monitor the WMS system, maintaining it is cleansed on a weekly basis leaving no exposure to the business or clients
Achieve minimum standards of performance against audit schedules
Minimum Standards of performance will be measured weekly or monthly and reported via a contract dashboard including operational/service objectives - aligned to Noatum Values
Act as site owner for new customers or initiatives and manage the projects to deliver them to operational BAU
Experience of PI systems (perpetual/periodic inventory)
Degree or equivalent in Logistics Management
Advanced Microsoft packages

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