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Support Engineer

4 months ago

Lisburn Co Antrim, United Kingdom Kelvatek Full time

SAPIENT – Fault Centre Support Engineer
Full Time, Permanent
Entry Level
This is an opportunity to join a progressive group within Camlin, making full use of Camlin's innovative technology and instruments to provide a service to customers to identify and locate faults on the electricity supply network before customers are affected. The service currently operates 24/7 with staff employed on either a 12hr day shift or 12hr night shift basis. There is a vacancy for a day shift operator.
As Fault Centre Support your responsibilities will include but not be limited to the following:


Proactively liaise with customers regarding the status of their monitored network
Learn and understand capabilities, operation and limitations of Camlin and other manufacturers' fault location and monitoring equipment
Provide technical advice to customers on supported technologies
Learn and utilise the customer's GIS systems to obtain cable and connection information
Ensure active circuits have correct cable information added to the system
Employ Camlin’s fault location algorithms on field data to determine fault location
Manage equipment firmware/software updates

IT literate, able to learn and use new computer applications and tools
Fluent in English, both written and verbal.
Willing to work shifts.

Experience with customer relations, particularly in a service or support environment.
Experience from an electrical background
We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.
At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. Competitive salary
Company Pension & Life Assurance Schemes
On-site parking
Smart / Remote Working
Subsidised Gym Membership
Wellness programmes

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
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