Night Manager
3 weeks ago
Leisure Manager - Leading Family Leisure Resort Location: Contract: 12-month Fixed-Term Contract
With over 83 years of history, the resort boasts top-notch facilities including a clubhouse, restaurants, indoor and outdoor swimming pools, and an 18- and 9-hole golf course. This is a family-run multi-faceted leisure complex with over 250 staff members across multiple sites. The ideal candidate for the Leisure Manager position will have a strong background in leisure management, particularly in overseeing swimming pools, with a preference for being PPO Qualified and NPLQ Qualified (Desirable). Additionally, the ideal candidate can demonstrate proficiency in written communication for tasks such as emails, administrative duties, and complaint handling. Oversee the day-to-day operations of our leisure complex, ensuring efficient staffing, cost management, and exceptional customer service.
Lead and motivate a team members, including shift leaders and supervisors, while recruiting additional staff for peak seasons.
Manage rotas, conduct performance appraisals, and provide ongoing training and development for team members.
Collaborate with department managers to optimise departmental performance and guest satisfaction.
Manage budgets, monitor revenue and costs, and contribute to financial reporting and forecasting.
Handle guest complaints and feedback with professionalism and efficiency, striving to exceed expectations in the customer experience.
Previous management experience within a leisure complex.
Current NPLQ qualification with lifeguard/leisure experience.
Flexible schedule, including availability to work weekends and bank holidays.
Driving licence preferred.
Your recruiter for this role is Lorenz Etten , Account Manager at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency, specialising in hundreds of fitness & leisure jobs in the UK like these.
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