PERMANENT IT SUPPORT ENGINEER

2 weeks ago

London, United Kingdom Curo Resourcing Ltd. Full time

Our Global Enterprise client is hiring a Support Engineer with strong customer service and troubleshooting skills to resolve all technical issues for our client. The Desktop Support Engineer will be responsible for supporting all end users relating to hardware and software. Day to day responsibilities consist of: Installing, testing, maintaining, rebuilding, and troubleshooting end user devices and work settings and interrelated hardware and software. Start Date: ASAP
Managing Incident and Task queues (Servicenow) troubleshooting and managing relatively simple hardware and work setting issues ensuring incident and task records are updated along with communicating the end user.
Installing Software requests
Supporting Accessibility users and setting up specific requirements
Maintaining accurate Stockrooms within Servicenow and regularly auditing to ensure rotation and accuracy of stock.
Ensure forecast of Stock usage is available and requesting stock replenishment if required.
Processing Leaver devices ensuring asset records are updated and returned devices Quality checked and rebuilt or disposed of accordingly.
Recognizing and escalating more difficult problems to appropriate support groups
Actively participating as a strategic member of the technology team, including participating in team meetings, and providing technical support for our managed service clients.
Providing VIP support
Experience in Servicenow ITSM for Incident/Request and Asset Management
~2+ years of experience in Microsoft Windows desktop level 1 support
~2+ years of providing support as a Desktop Support / Technical Remote Support, providing End User Support and Customer Service
~ Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities.
Must be able to be both a team player and be able to provide exemplary results while working on projects independently.
Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills and good experience with MS Teams.
To apply for this Support Engineer Contract job, please click the button below and submit your latest CV.
Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
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