Field Tech Senior Analyst

6 days ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

We have an exciting opportunity to join the Willow (Pharmacy) teams as Senior Analyst in the Information Technology Clinical Systems (ITCS) - Inpatient service. This is a unique opportunity to support the continued stabilisation and optimisation of our recently implemented Apollo Programme, which deployed a number of digital solutions across multiple sites and organisation powered by our Epic Electronic Health Record (EHR).
The Willow (Pharmacy) team support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised Pharmacy services across GSTT and KCH.
We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. Equally as important to these skills will be your understanding of workflow and processes required in an acute NHS Trust and/or community settings, particularly pharmacy operational and clinical workflows. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team. Experience in project management and/or change management methodologies and techniques would be an advantage.
The Senior Analyst (GSTT/KCH) role is a new position that will unify policies, procedures, practices and skilled teams initially across Guy's and St Thomas' and King's College Hospital NHS Trusts.
Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. There will be opportunities to work on specific optimisation projects, software upgrades and other potential expansion of the portfolio and platform.
Please note that candidates who do not hold a current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite.
As a senior member of the IT Clinical Systems Team, the post holder is responsible for delivering and developing a share of the Epic and other software systems configuration build and for supporting non-Epic systems within their team, working with Medical Device Integration (MDI), GSTT, KCH and ITCS technology colleagues and overseeing the work of the Band 6 Analyst. Being a link person between the ITCS team, system users and other stakeholders and to help manage and prioritise calls and requests to the team.
# Helping to direct careful planning for systems implementation and the roll-out process, taking into account all dependent variables and liaise with all affected teams, staff and departments.
# Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team.
# Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.
# Being a key member of a designated Configuration and Application team ensuring design integrity.
# Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust.
# Working with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the teams progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand.
# Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary.
# Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst.
# Evidence of further clinical training in a specific clinical field.
Evidence of configuration expertise used in an Enterprise solution.
ISEB Business Analysis Diploma.
PRINCE2 Foundation.
Proven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a systems development environment preferably within the NHS or health care related field.
Healthcare system design and configuration experience.
Demonstrable experience documenting and mapping workflows as well as the results of the clinical analysis.
Experience in change management with respect to the relationship between clinician, business processes, risk management and solution functional capabilities.

Experience in the analysis and design of clinical solutions to meet clinicians' and business requirements.
Guy's and St Thomas' NHS Foundation Trust
Guy's & St Thomas' NHS Foundation Trust
Education Centre, York Road

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