Senior Logistics Operator
4 weeks ago
Job Title: Senior Customer Services Administrator
Corby - full time on-site, 37.Are you a seasoned professional in customer service administration looking to take the next step in your career? We're seeking a Senior Customer Services Administrator to join our dynamic team. This role offers an exciting opportunity to lead and support our customer service operations while fostering strong relationships with key clients.
Serve as the point of escalation for Customer Service Administrators, ensuring effective and swift resolution to queries within our customer services department.
Oversee key accounts to ensure timely order placement, effective communication of product changes, and prompt response to inquiries.
Supplier Collaboration: Collaborate with internal and external suppliers to enhance service delivery to our customers. Work closely with hauliers and internal teams to identify opportunities for improvement in delivery processes and order processing.
Export Order Processing: Handle the processing of export orders and associated paperwork in accordance with established guidelines.
Export Hub Management: Oversee the Export Hub, ensuring compliance packs are in place and adherence to regulatory requirements.
Collection and Packaging Asset Return: Supervise the completion of collection and packaging asset returns, resolving queries promptly, and ensuring efficient customer collections.
KPI Performance: Take responsibility for achieving individual and team KPIs, driving performance excellence.
Order Processing and Complaint Handling: Process orders, sample requests, and complaints in line with standard procedures, ensuring accuracy and timely resolution through our Formul8 system.
Proven experience in a customer service administrative role in manufacturing /logistics environment, with demonstrated leadership abilities.
* Strong communication and interpersonal skills, with a focus on building lasting client relationships.
* Join us and be part of a team committed to delivering exceptional customer service and driving continuous improvement.
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