Walsall Connected Training and Support Advisor

1 week ago


Walsall West Midlands, United Kingdom We Manage Jobs(WMJobs) Full time

Responsible for: Providing training and support to Community venues and ongoing coaching to customers in a digital capacity.

Liaison with: Partnership Manager, community venue staff, Walsall Borough Residents, BCP senior management team, charity trustees.

Purpose of job: To be responsible for the training of community venue staff to deliver a new community project and offering ongoing support. To deliver the project across the Walsall Borough.

Main Duties: Normal duties shall be determined by the CEO and Trustees of the Charity and shall include;

  • To deliver training and coaching to Community venue staff.
  • To engage and coach customers accessing Walsall Council Digital Portal.
  • To signpost customers to additional support and other agencies.
  • To actively promote digital upskilling to Walsall residents.
  • To coach vulnerable and older people who may require additional support.
  • To build up referral networks to outside agencies and Walsall Council services
  • To offer advice and advocacy to customers.
  • To travel to a variety of community venue locations across Walsall.
  • To work with other center staff to deliver an integrated and coordinated programme.
  • To monitor and evaluate in line with project requirements.
  • To attend regular staff meetings.

Such other duties as may be appropriate to the grade and previously agreed by the Charity.

We are looking for a people centered individual with a passion for working with local people to successfully deliver a digital access project.

The person appointed to this post will need to demonstrate the following criteria;

Essential

  • Excellent digital skills
  • Competent in using IT systems and the internet.
  • Knowledge and understanding of the local community.
  • An ability to engage with local people.
  • To have a friendly and approachable manor.
  • A proven track record of project delivery within local communities.
  • An understanding of vulnerable and older people and their needs.
  • Ability to work in a fast paced and evolving environment
  • An ability to keep accurate records and write reports and general administration skills
  • Excellent communication skills.
  • To work as part of a team.
  • To have a flexible approach to working hours
  • A full driving license and access to a vehicle

Desirable

  • Relevant qualifications – community development/project delivery/IT
  • A proven track record of project delivery and monitoring.
  • Experience of delivering training materials
  • Knowledge of Walsall Connected
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