Infrastructure Support Engineer

4 weeks ago


Romsey Hampshire, United Kingdom Roke Full time

Roke is a world-class technology and engineering consultancy

Roke delivers advanced research, development services and products to high profile customers who come to Roke with varied and challenging problems to solve. You will join our National Security team to provide proactive management and reactive support of a secure development environment hosted on VMware ESXi, running in both Windows & Linux. The environment you support will be mission critical and essential to safeguard the country’s safety.

Job Purpose & Key Responsibilities:
  1. Providing service management such as incident resolution, change implementation (new functionalities) & maintenance activities
  2. Analysing & resolving faults, issues & queries
  3. Administrating ESXi & vCenter
  4. Troubleshooting SAN & NAS storage solutions
  5. Be “not just a techie”, we are looking for you to have excellent communication & be able to adapt your approach to a wide range of customer situations & stakeholders

As an Infrastructure Support Engineer you should be used to:

  • Working in customer environments in a matrix managed team
  • Managing certificates

You should also be familiar with some of the below:

  • VM Explorer backup
  • VMWare
  • Linux & Windows
  • Active Directory
  • Metadefender core
  • WSUS
  • Remote desktop services
  • Gitlab
  • Atlassian toolset
  • Security

Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years for DV.

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