Senior ICT Infrastructure Specialist
6 days ago
Infrastructure Engineer Mirfield & Home working
As part of the IT team, you will deliver on business objectives & mandates. Responsible for the design, deployment and maintenance of the on-premises server and network technologies for multiple sites on the M62 corridor and the cloud services utilised by the business.
Managing the service desk function ensuring incidents have been logged and all notes, progress and required actions have been input promptly and accurately.
Ensure all service desk tickets adhere to service level agreements.
Deliver excellent customer service to the end user estate, whether face-to-face, via email or telephone on a multitude of issues.
Work with the UK IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
Investigate and resolve medium to high complexity application functionality related issues, during which aid and advise to business users in the effective use of applications and information technology.
Produce and maintain technical processes, training documentation and knowledge base articles for business systems related processes.
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
Assist with Implementing, configuring, and testing feasible solutions.
Assist in recruiting and training other/new team members when requested.
Deputise for UK IT Manager when needed.
Strong exposure to Cisco networking (Switching, routing, Meraki, Umbrella)
Microsoft Office 365 suite (PowerBI, Power Apps, Power Automate, SharePoint)
PowerBI, SSRS, Crystal Reports
SQL or other scripting experience
Exposure to 1st or 2nd line support for ERP systems covering modules within i.e., Financials, Procurement, HR, Inventory/Warehouse management. Exposure to share point and business intelligence products
Able to understand a variety of complex systems and business processes quickly and be flexible and adaptable, able to work in ambiguous situations.
Working on a variety of IT Infrastructure Projects
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