Marketplace Manager
7 days ago
THE ROLE Deliver operational excellence and platform scalability across Amazon and additional marketplaces. Own all elements of listing quality, stock health, fulfilment performance, and marketplace expansion — ensuring commercial plans are enabled by operational precision and efficiency. Key Responsibilities: Operational & Listing Excellence + Own product catalogue health — accuracy, completeness, and policy compliance. + Maintain high listing uptime and zero-suppression standards. + Implement content governance and version control for all SKUs. + Monitor and resolve listing errors, suppressed ASINs, and stranded inventory. Stock & Fulfilment Management + Lead stock forecasting and replenishment process in partnership with the Commercial Lead. + Maximise stock availability and IPI performance; minimise OOS and excess inventory. + Manage FBA/FBM mix to optimise cost, speed, and margin. + Drive fulfilment efficiency and operational KPIs (on-time delivery, defect rate). Analytics, Reporting & Automation + Build reporting infrastructure for listing health, stock coverage, and operational accuracy. + Identify automation and process improvement opportunities to increase scalability. + Partner with Commercial Lead to link operational data with trading performance. Multi-Marketplace Expansion + Lead onboarding and optimisation of additional marketplaces (eBay, Zalando, OnBuy, etc.). + Develop scalable listing and stock processes to support multi-channel growth. + Standardise catalogue data architecture across platforms. Continuous Improvement & Innovation + Champion operational innovation — tooling, listing audits, and automation. + Define best-practice playbooks for product set-up, marketplace launches, and issue resolution. + Support category and product launch readiness from an operational perspective. KPIs & Performance Metrics + Backend listing health score + Monitor health dashboard + Stock availability / OOS rate and IPI score. + Operational accuracy (order defect, late dispatch, cancellation). + Time-to-launch for new ASINs and new marketplaces. + Automation / process efficiency metrics (time saved, accuracy uplift). + Marketplace expansion milestones achieved. WHO YOU ARE To be successful in this role, you will need the following skills / knowledge / experience: + Proven experience working for and/or managing Amazon Business, ideally in 3P, with an understanding of Amazon Seller Central. This can be brand or agency side. Relevant in Amazon experience preferred. + operational background in compliance, logistics, product testing and/or demand planning + Highly analytical and data-driven mindset with the ability to translate insights into actionable strategy. + Excellent communication and collaboration skills. + Proficiency in tools such as Amazon Ads Console, Helium 10, Jungle Scout, or similar platforms is a plus. You will be: + Hungry: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better. + Humble: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values + High Performing: Effective. Efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results—while maintaining resilience, balance, and self-care. + Hustle: Entrepreneurial. Innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.
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Marketplace Manager
7 days ago
Lewes, East Sussex, United Kingdom Pivotal London Full timeTHE ROLE Deliver operational excellence and platform scalability across Amazon and additional marketplaces. Own all elements of listing quality, stock health, fulfilment performance, and marketplace expansion — ensuring commercial plans are enabled by operational precision and efficiency. Key Responsibilities: Operational & Listing Excellence + Own product...
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