Technology Specialist

4 weeks ago

Tavistock Devon, United Kingdom Premier Equipment Full time

Type of Employment: Full-Time
** Premier Equipment Ltd is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950's, our organization has grown through the decades bringing to life John Deere's commitment to customers of quality and innovation.
Premier proudly serves Southern Ontario with 8 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville and Norwich), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.
We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs – be it for their business (farm, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with – could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.
We offer competitive wages, a competitive benefits package, RSP matching and Profit Share, along with many other perks. To drive the focus, importance, and overall competitive advantage of John Deere Planting, Seeding and Harvesting Solutions at all Premier locations, in all departments, leading to overall sales, profitability, unit population and market share growth.
Be the Product Specialist for the complete range of Grain Harvesting Equipment within the organization:
Front End Header Equipment (FEE).
Have a solid understanding of older model Deere Planting, Seeding and Harvesting solutions.
Become an expert on the John Deere Operations Center, with the ability to demonstrate agronomic and equipment value through data to Premier Staff and Customers.
Assist in setting annual unit budgets, developing marketing plans, tactics, and initiatives with a focus on Annual Early Order Programs (EOP’s) specific to this segment and targeted products. Maintain records of all customer calls and interactions, to be recorded in our CRM.
Maintain product specific Customer list in our CRM, by adding and removing customers as needed.
Provide both internal employee training and external customer training as required.
Assist with the Field Starts of new and used Planters, Seeding Equipment, Combines, FEE, associated Precision Upgrades (PUK’s), and Precision AG Components sold to customers, as required.
Provide assistance as required to the Service Department, providing in field product optimization during “problem solve” type situations for optimal performance and customer satisfaction.
Have a solid understanding of all competitive brands and their product offerings, allowing you to be an expert in the industry.
Work with the Marketing Team on advertising, targeted marketing campaigns, social media, and customer events.
Stay informed of all company promotions, or special events in all departments.
Knowledge of agricultural equipment and farming communities.
Comfort level with various computer systems, including Microsoft Outlook and Excel.
Previous AG Sales or AG Technician experience would be considered an asset.
We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
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