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IT installation assistant

4 months ago

Newton Aycliffe County Durham, United Kingdom Worldline UK&I Full time

From your local coffee shop to unicorns and international banks. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Internal IT Support, then get ready to join our company

We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. Provide technical support and guidance to resolve users computer hardware and software problems
• Communicates with users via Phone, Teams, Email and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps have already been taken
• Applies knowledge of computer software and hardware to assist users in resolving problems
• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment
• Maintains a knowledge base, of technical innovations, trends, and best practices: makes recommendations for new software and hardware that could benefit the UK&I
• Drafts or revises user training procedures
• Maintains logs of support services provided in ServiceNow
• Adhere to SLA’s set by Global IT

part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
• 25 days holiday + bank holidays
• employee private medical cover, access to a virtual GP service
• to discounts and cash backs on shopping *
• a range of flexible benefits through salary sacrifice
• a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• Pension - the company will match contributions up to 10%

With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.