Chief Executive Officer

Job Description: Chief Executive Officer

Accountable to: The Executive Committee led by the Chair

Key Relationships: HCA Employees and Project officers, Executive Committee Members; HCA Stakeholders

Location: Hybrid Home / Office based (Chandlers Ford)

Objective:
Accountable to the Chair and Board, the CEO is responsible for the overall leadership, direction, strategic development and operational management of the Association. Their role is to ensure that HCA acts and develops in the interest of its members and stakeholders, providing appropriate services. The CEO acts as the visible presence of HCA - being a truly representative and influential voice of the local care sector.

Principle Duties & Responsibilities

Strategic Development & Planning:

• Lead an annual process to review and plan the Association's strategy and business planning at board level, with appropriate involvement from HCA staff, and to manage the implementation of the agreed strategy. This to include:
• A stakeholder engagement strategy taking account of current trends, opportunities and risks within the adult social care sector locally, regionally and nationally.
• Agreeing targets for membership, patron engagement and project work for each financial year and managing the work of the team to deliver on these targets.
• Manage the development and delivery of effective internal and external communications strategies including within HCA, across its providers, the Association's online presence, and to key external stakeholders (non-political and political), including media partners, as necessary.
• Ensure that HCA has clear, cohesive positions on important policy areas that support and represent the needs of the Sector and that these are clearly communicated when needed.
• Proactively monitor central and local government policies, trends and general direction on social care and lead on the shaping of the Association's response to this, and its deliverables
• Monitor the operational performance of the Association to ensure the Association is fit-for purpose , and develop and present proposals for change to the Board.
• Monitor and support projects to deliver to time and budget.

Business Development:

• Ensure that HCA's activities meet the needs of Hampshire Social Care providers and are of the highest quality, adapting and managing change where necessary.
• Continually engage with the whole community of adult social care sector at local, regional and national levels and gather intelligence to help shape HCA's provision to its members
• Ensure that HCA is recognised positively in the sector and work to promote the Association

Finance and Commercial Management:

• Prepare, in conjunction with the Treasurer and key members of the office team the following for submission to the Executive Committee for approval:
  • Annual revenue and capital expenditure budget;
  • Annual salary and wage review;
  • Annual review of members' and Patrons' fees, and
  • Budgets for seminars, awards night, AGM and other events.
• Be accountable for, and delegate responsibility to, the Head of Members and Patrons all aspects of payroll ensuring these are effectively implemented including pension arrangements.
• Work closely and effectively with Board Members to ensure the financial performance of the Association allows for pursuit of the agreed strategy
• Ensure financial planning and management is in line with the requirements of the Companies Act
• Actively oversee the budgeting process and manage the Association's performance against budget
• Foster mutually beneficial relationships with appropriate commercial partners, and support the continuation (and enhancement where appropriate) of the Association's project-based work
• Ensure the Association is managed effectively and efficiently by taking advantage of modern working methods and systems
• Ensure the efficient management of the Association through appropriate deployment of human, technology and other resources

Representation and communications:

• Promote engagement and develop effective relationships with providers of all types to ensure that HCA can act as a representative voice
• Represent HCA to key external national, regional and local stakeholders including local authorities, government departments and other political bodies, the media, voluntary and third sector, potential funding agencies, the NHS all other relevant stakeholders through effective networking
• Effectively represent the HCA within key sector organisations at national and regional level e.g. the Care Association Alliance, SESCA and / or other provider representative organisations as agreed with the Board
• Lead on the development and roll out of the Association's external communications strategy, working with the team to roll this out.
• Ensure that the HCA brand is clearly communicated and promoted to members and key stakeholders as part of an overall communications plan
• Ensure the HCA makes best use of its CRM system

People Management

• Line manage the Head of Partnerships, Head of Membership and Patrons, and the HCA Events Coordinator and oversee the line management of the HCA's other employees and contractors.
• Provide leadership, direction, support, coaching motivation and development support to all HCA staff and contractors
• Build and maintain a common sense of purpose across the Association
• Adopt appropriate recruitment and retention strategies to ensure effective resource deployment

Governance Responsibilities

• Provide timely and appropriate reporting to the Board to enable it to determine, articulate and discharge its responsibilities effectively and efficiently
• Review the delivery of the mission in the light of changing needs, strategic and business planning for the future, presenting realistic budgets in line with financial restraints
• Ensure the HCA complies with all appropriate governance law, regulations and guidance

The above list of duties is indicative only and not exhaustive. The CEO will be expected to perform all such additional duties as are reasonably commensurate with the role.

Person specification

Essential Experience

• Effective senior leadership in an organisation of comparable complexity.
• Developing and implementing innovative strategic plans and monitoring performance against agreed objectives.
• Managing financial and human resources effectively, including the ability to lead, motivate and manage staff effectively.
• Establishing, managing and developing collaborative relationships with a range of stakeholders.
• High level external facing leadership role including operating and influencing at high levels at local, regional and national levels.
• Knowledge of the adult social care sector.

Desirable Experience:

• Experience of working in, or with, the social care sector.
• Experience of working in a membership Association.
• Experience of working in a not-for-profit organisation.
• Experience of handling, and appearing in, the media.

Skills:

• Excellent communication and presentational skills.
• High level people management skills and ability to engage stakeholders, staff, members, Exec Committee members, member providers and commissioners at all levels.
• Ability to innovate, influence and manage change within a multi-disciplinary environment
• Strategic operator, with outstanding commercial acumen and strategic and financial planning skills.
• Good negotiator able to identify and build on common ground.
• Ability to identify and develop opportunities for building on the mission of HCA.
• Ability to identify and manage risk.
• An effective networker who has the ability to identify and develop networks to help further an Association's objectives.

Personal Qualities:

• Highly motivated to achieve the goals of HCA.
• Collaborative and able to work as part of a small team.
• Adaptable, flexible and someone who is able to both work strategically and to 'roll their sleeves up' and operate operationally as needed.
• Trustworthy with personal integrity and able to work sensitively with competing agendas.
• Strategic thinker and innovator with integrity, resilience, energy and creativity.
• Collaborative style of working and ability to distil and make decisions.
• Ability to instil confidence and trust in others.

This is a new post which is envisioned to be full time but the board is open to discussions about flexible working arrangements with the right candidate.

Interviews will be held on the following dates:

First stage (online): 30th and 31st May (Thursday/Friday)
Second stage (in person, Chandlers Ford): 6th/7th June (Thursday/Friday)

Applicants are asked to submit a CV and a short covering letter explaining why they have applied and what they feel they can bring to the role.

Questions? Contact