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Lead Analyst, Client Service

4 months ago

Rochester Kent, United Kingdom Iberdrola SA Full time €73,256 - €95,233

Lead Analyst - Field Customer Service page is loaded Lead Analyst - Field Customer Service
Solicitar locations Estados Unidos, Nueva York, Rochester posted on Publicado hoy job requisition id R-04377 Job Title: Lead Analyst – Field Customer Service
Business Area: Field Customer Service
Reports to: Lead Supervisor - Field Customer Service
Works within the Field Customer Service department, primarily for RGE but will perform cross-company and departmental work with NYSEG as required part of the greater cross-functional team. Work includes both field and office work.
Investigates reports or discoveries of unlawful acts of energy theft, meter tampering, and fraud
• Communicates with customers, property owners, law enforcement, legal entities, and municipal agencies, both verbally and with written correspondence. Field activity includes data and evidence collection, crew and law enforcement coordination, and obtaining witness statements
• Investigates metering and billing concerns that require field activity for resolution. Performs Rate and Revenue investigations on residential and nonresidential accounts (up to 100 kw). Reviews account consumption, service classification, service application, and other relevant information on CRMB. Verifies or makes changes in CRMB to ensure the correct billing rate and revenue designation as outlined in RG&Es tariffs. Performs research on CRMB and performs field investigation to determine meter locations and service designations. Calculates billing adjustments and ensures all necessary changes are made in CRMB.
• Performs research on CRMB and field investigation for meters that are reported not registering consumption. Communicates with customers and ensures follow-up on customer accounts. May assist with RGE scheduling and key deployment
• Storm Role – Wires Down Branch Director- Participation is mandatory and tied to performance review
• Bachelor’s Degree (preferred) with a minimum of 3 year’s experience or Associate degree with a minimum of 5 year’s experience required
• Proficiency in Customer Service policy and procedures
• Good working knowledge of RG&E/NYSEG collections policy and procedure
• Knowledge of RG&E tariffs, NY Penal Law, Shared Meter Law, rate structure, billing, collection policies, HEFPA, and NYSPSC Rules and Regulations
• Good working knowledge of HVAC systems, building construction, plumbing, electrical wiring and gas piping
• Good computer skills including Microsoft Office products and CIS.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. com Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future. Headquartered in Orange, CT, Avangrid has a footprint in 24 states with $41 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, as well as Renewables which is the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 8,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company’s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital for four consecutive years and, in 2024, we achieved an overall 12th place out of 937 companies and #1 in the utility sector thus demonstrating our commitment to the environment and the communities we serve.