Team Lead

3 weeks ago


Manchester, United Kingdom Food Alert Ltd Full time

Key duties, responsibilities and objectives

  • Managing a team of consultants (Senior or Developing) to ensure they are delivering work to a high standard
  • Working with each Consultant within the team to ensure audit and consultancy services are delivered to a consistent level in line with client brief documentation and client expectations
  • To provide pastoral care to each member of the team
  • To meet with each consultant regularly and undertake shadow audits/peer reviews
  • To provide feedback (both positive and negative) and development plans where necessary
  • To liaise with the planning department where necessary and address any areas of concern or assist with the improvement of diary planning
  • To assist and support the identification of training needs for each consultant in the team
  • Undertaking audits, consultancy visits, new client set ups and other revenue generating work to an agreed billable target each week (minimum 40% (this may be reviewed as teams grow))
  • Being the dedicated Consultant to clients, ensuring that support and advice is provided both proactively and reactively
  • Liaising with the account management team to ensure Consultants within each team are provided with suitable and sufficient advice regarding each client
  • Providing reports on each consultant as and when required to the Senior Client Services Director

Responsible for

  • Professional development of individual consultants
  • Creation of personal development plans for each Consultant in the team and assessing progress against these plans
  • Audit, consultancy support and set up consistency between Consultants and Associate Consultants
  • Pastoral care of each Consultant in the team

Experience

  • Qualified to either MSc/BSc Environmental Health or at least level 4 Food Safety
  • At least 5 years in the compliance element of the hospitality sector
  • Background of personnel management

Personal Competencies

  • A strong customer focus and excellent relationship building skills
  • Strong process analysis skills, with a focus on optimising service provision.
  • Excellent interpersonal skills.
  • Strength of character and the ability to achieve positive change.
  • Ability to work as part of a team with a can do attitude
  • Willingness to learn and develop
  • Relevant food safety and health and safety technical competencies


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