Commercial Services Support Co-Ordinator

1 month ago


Bracknell Berkshire, United Kingdom Midwich Limited Full time

At PSCo our mission is ‘Delivering Innovation’. We do this through the latest and most pioneering display technology and superior technical support and logistics services. We are specialists in new technologies including LED and Laser Projection, working closely with leading manufacturers - including Absen, Samsung, LG, Sharp NEC and Epson - to find the right solution for our customers’ needs. We pride ourselves on our channel support, including technical support, training, servicing and repair, and offer the largest multi-vendor experience centre in the UK.
We are part of the Midwich Group- the UK’s leading trade-only distributor of technology solutions, who’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.
As one of the leading AV/IT distribution Groups in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.
Due to exciting growth we are looking for a strategic, people focused professional to join us as our new UK Service Manager. As a services business, this position is of significant strategic importance where the successful candidate will be overseeing and enhancing our service centre operations, ensuring seamless service delivery, efficient repair processes and exceptional customer experiences.
Oversee the day-to-day operations of all service centres within Midwich, ensuring seamless service delivery, efficient repair processes, and exceptional customer experiences.
• Lead the integration and optimization efforts for our support teams across all subsidiaries. Work closely with IT teams to customize the platform according to the unique needs of each business unit.
• Establish and maintain rigorous quality assurance standards for service delivery. Implement performance metrics, monitor key performance indicators (KPIs), and conduct regular assessments to ensure compliance with quality standards and customer satisfaction.
• Negotiate contracts, evaluate service level agreements, and ensure vendors meet Midwich’s service standards.
• Provide strong leadership to service centre teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Develop and mentor team members, encouraging their professional growth within the organization.
Proven experience in service operations management, preferably in a multi-subsidiary business environment.
• Strong background in implementing and optimising service management software platforms, preferably Fresh Service or similar tools.
• Contributory Pension Scheme
• Life Cover
• Paid Sickness Leave
• Discounts from Local Businesses (dependant on location)
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking



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