Senior Engineer/Support Engineer

1 month ago


Bedford Bedfordshire, United Kingdom Cloud Decisions Full time €35,000

Cloud Operations Engineer To £35,000 + Paid days off for study + much more
Summary
Do you want to work for a Microsoft first/Cloud First Managed Service provider and a recognised leader in helping companies transform and innovate. They have a wealth of knowledge and experience, and help organisations both large and small (100-10,000+ users) with the successful deployment of the right technology to unlock their potential. It’s in their DNA to go that extra mile to ensure the success of their clients.

As a Cloud Operations Engineer your day to day will involve:

Proactively monitoring infrastructures, systems, networks and business processes (and third-party portals such as Microsoft) and system alerts using industry standard monitoring technologies to ensure adherence to customer service levels
Undertaking investigation and remediation following predefined processes in response to alerts and reported issues to minimise customer impact.
Analysing customer capacity and proactively remediates where required and/or notifies service Management.
Providing customer communication upon issue identification, and regularly update the customer until the issue or problem has had a workaround, been neutralised or remedied.
Continually evaluating, refining, alerting and monitoring of solutions and infrastructures to ensure this evolves, and makes recommendations on improvements.
Working collaboratively with Cloud Services and Cloud Solutions Teams to ensure seamless service transition.
Escalating to the Cloud Services team where no process or known resolutions to an issue is known.
Proactively manage patching in line with policy to ensure our clients are appropriately protected against vulnerabilities and report on compliance.
Proactively managing anti-virus software and security patches in line with policy to ensure our clients are appropriately protected against security vulnerabilities and report on compliance.
Monitoring the success and efficacy of backups and resolving related issues and report on compliance
Undertaking ad hoc technical activity to support the wider business.
Providing cover for support calls during shifts that occur outside of the normal Centrality Service Desk support hours.
Supporting Business reporting (License audits, Connect Audits, customer capacity/uptime reporting)
Working in accordance with documented quality procedures
Taking personal responsibility for development of skills to ensure these remain up to date and relevant.

Qualifications, Skills & Experience
Prior monitoring experience of monitoring mission critical infrastructures
Attentive with excellent written and verbal communication skills
Accuracy and attention to details
Knowledge of Servers & VM, networking and centralised management
Basic knowledge of PowerShell scripting
M365 Fundamentals and Azure Fundamentals (AS-900 & MS-900)
Working towards Azure Administration AZ-104
Knowledge of Azure Monitor
CCENT and working towards CCNA.



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