Senior CSM/Financial Analyst

4 weeks ago

London, United Kingdom Landy Tech Limited Full time

Landytech is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed investment decisions and deliver insights faster.
At Landytech, we see diversity as our strength with a team from over 15 countries and 14 languages spoken.
The Senior CSM/Financial Analyst (French Speaking) role is a critical hands-on technical role, helping customers get comfortable with our platform, navigating them on their journey, and getting them where they need to be. Having strong knowledge of investment products and systems skills, this role will help clients achieve their goals and objectives in utilizing our Sesame platform. This role is consultative in nature and central to our clients’ success, and requires patience in order to deliver world-class service to a myriad of clients at different levels. Monitoring and ensuring the successful onboarding of new clients, from implementation to everyday use of the platform, liaising with the Implementations, Product and Data Teams along the way during the different phases, and being point of contact on the clients’ side


In-depth understanding of investment products and being able to confidently speak about various products’ performance and analytics on our Sesame platform
Being able to identify issues on the platform, inconsistencies or root-cause for clients’ not able to optimise our platform in the best possible way, and communicating these issues to the relevant technical departments for immediate solutions to be found
Being able to draw conclusions from clients’ feedback and use of platform about utilization of our product and potential need for add-ons and other products for an even greater customer experience

You have 4-7 years of experience in doing technical analyses of financial products, or you have done consultative account management of financial products, with tech analysis
You have a Bachelor's degree in Business, Finance, Economics, Accounting or a related field
You are extremely strong in Excel and financial analyses
You have experience working in wealth/asset management or you have done consulting for FS related businesses
You can demonstrate strong project management, retention and cross-sell skills
You are excellent at building relationships and influencing key partner stakeholders
You are fluent/native in both English and French, any other European language is a plus
An opportunity to work in a fast growing fintech revolutionizing investment reporting
Hybrid style of work/WFH allowed depending on role
Competitive salary & stock options package
Private medical insurance with Bupa for you and your family members
Pension Plan with NEST
Cycle to Work Scheme and gym allowance
Office food & drinks, regular socials

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